Online Sales Advisor

• Parler français et anglais à un niveau professionnel avancé
• Passion pour la mission et les produits Tesla
• Excellentes compétences en communication et capacité à établir des relations avec les clients
• Capacité à expliquer des sujets complexes de manière simple
• Orientation vers l'éducation des clients et compréhension de leurs besoins
• Capacité à travailler dans un environnement dynamique et à gérer plusieurs tâches et délais
• Attention aux détails et compétences organisationnelles
• Capacité à travailler de manière autonome et en équipe
• Permis de conduire valide
• Le poste est basé au siège de Tesla. 

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The Role

As an Inside Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision. 

Responsibilities 

Customer management & sales 

• Engage, follow-up and guide customers virtually throughout their journey with Tesla both at scale & individually where relevant 

• Work on, and deliver improvements in Tesla Belgium’s communication to customer groups at different stages in their trajectory from lead to delivery; e.g. at pre-order, post-order and post-delivery moments, making sure you help out where necessary 

• Manage your pipeline to create sales opportunities, convert leads to orders and ensure customers are well received virtually 

• Deliver excellent virtual consultations for our customers, and execute on key campaigns as needed within your market 

• Partner with business sales team to handoff potential business sales opportunities as identified by inbound business customers orders 

• Coordinating remote test drive locations and scheduling remote test drives to help our customers experience the product, and promptly following up with them 

• Promptly and accurately respond to relevant inbound customer solicitations through all mediums (including calls, emails, SMS, chat, virtual consultation, etc.) 

General duties 

• Operate with a flexible mindset to support customer needs across the team 

• Execute on and share best practices with and across your Tesla location 

• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs 

• Manage any additional duties to support wider business requirements 

Requirements 

• Speak French and English at an advanced professional level 

• Passion for Tesla's mission and products, and a desire to share this with others 

• Excellent communication skills and the ability to build rapport with customers 

• The ability to explain complex topics to customers in simple terms 

• Focus on educating and understanding customers' needs 

• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines 

• Strong attention to detail and organizational skills 

• Ability to work independently and as part of a team 

• Valid driving license 

• The position is located on the Tesla HQ in France