Service Ops Engineer

What You'll Do

• Communicate with a customer in e-mails, JIRA items, and conference calls.
• Provide Tier 3/4 services for internal and external entities, provide a high level of support to meet the customer SLA, and minimize escalations to R&D.
• Interface with various Departments, R&D, and Customer Support groups to address product issues in complex environments.
• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams.
• Prioritize, monitor, and be responsible for the progress of all problems reported. 
• Manage critical escalations during on and off hours.

What We're Looking For

• Excellent verbal and written communication skills in English – Must
• Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented, and results-driven mindset – Must.
• Strong understanding of web and web-related technologies and Client/Server applications – An advantage
• Previous experience in SQL – An advantage
• 2+ years of relevant experience in a customer-focused position involving technical knowledge – An advantage.
• Experience with Web debugging tools – An advantage
• Service Oriented and good communication and interpersonal skills
• Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated, and independent.
• Bachelor’s degree in computer science/software engineering (or similar) – An advantage
• 24/7 availability in case of critical issues (on-call duty)

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations