Service Ops Engineer

2 Months ago • 2 Years + • Administrative

Job Summary

Job Description

Aristocrat Interactive seeks a Service Operations Engineer to provide Tier 3/4 support to internal and external entities, ensuring high-level customer service and minimizing escalations. Responsibilities include communicating with customers via email, JIRA, and calls; troubleshooting and resolving complex technical issues; collaborating with various departments; prioritizing and managing problem resolution; and handling critical escalations, including on-call duties. The ideal candidate possesses excellent communication skills, strong technical troubleshooting abilities, a customer-oriented mindset, and experience with web and web-related technologies. SQL and web debugging tool experience are advantageous.
Must have:
  • Excellent communication (written & verbal)
  • Technical troubleshooting skills
  • Customer-oriented mindset
  • Experience in a customer-focused role
Good to have:
  • Understanding of web technologies
  • SQL experience
  • Web debugging tools experience
  • Bachelor's degree in CS/Software Engineering

Job Details

We are looking for a Service Operations Engineer to join our team.

What You'll Do

  • Communicate with a customer in e-mails, JIRA items, and conference calls.
  • Provide Tier 3/4 services for internal and external entities, provide a high level of support to meet the customer SLA, and minimize escalations to R&D.
  • Interface with various Departments, R&D, and Customer Support groups to address product issues in complex environments.
  • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams.
  • Prioritize, monitor, and be responsible for the progress of all problems reported. 
  • Manage critical escalations during on and off hours.

What We're Looking For

  • Excellent verbal and written communication skills in English – Must
  • Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented, and results-driven mindset – Must.
  • Strong understanding of web and web-related technologies and Client/Server applications – An advantage
  • Previous experience in SQL – An advantage
  • 2+ years of relevant experience in a customer-focused position involving technical knowledge – An advantage.
  • Experience with Web debugging tools – An advantage
  • Service Oriented and good communication and interpersonal skills
  • Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated, and independent.
  • Bachelor’s degree in computer science/software engineering (or similar) – An advantage
  • 24/7 availability in case of critical issues (on-call duty)

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations

None

Similar Jobs

Trek - Project Manager

Trek

Haryana, India (On-Site)
1 Month ago
ComeOn Group - QA Engineer - Data Warehouse

ComeOn Group

St. Julian's, Malta (Hybrid)
3 Months ago
CD PROJEKT RED - IT Specialist

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
1 Month ago
SmileGate - Build Manager [LOST ARK Mobile]

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
Lionbridge Games - Test Lead

Lionbridge Games

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
GoMotive - Associate Enterprise Systems Product Manager

GoMotive

Bengaluru, Karnataka, India (Remote)
3 Weeks ago
Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
1 Month ago
Nagarro - Senior Staff Engineer -- Salesforce Technical Lead

Nagarro

Boston, Massachusetts, United States (Remote)
1 Month ago
The Walt Disney Company - Desktop Support Specialist

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
5 Months ago
The Mill - Senior Systems Engineer

The Mill

New York, New York, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Senior Quality Assurance Analyst

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
PENN Interactive - IT Service Desk Manager

PENN Interactive

Cherry Hill, New Jersey, United States (Hybrid)
1 Month ago
Keywords Studios (Player Support) - Research Associate - AI Start-up

Keywords Studios (Player Support)

(Remote)
5 Months ago
Playnetic - Backend Java Developer - Game Development

Playnetic

(Remote)
3 Weeks ago
Stake Logic - Tier 2 Technical Support Specialist

Stake Logic

Birkirkara, Malta (On-Site)
1 Month ago
ION - Senior Technical Consultant – IT2

ION

Central Sulawesi, Indonesia (On-Site)
5 Months ago
Mattel  Inc  - Lead Project Manager, Fisher Price

Mattel Inc

New York, New York, United States (Hybrid)
4 Months ago
Reliance Industries  - Manual Do QA

Reliance Industries

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Morning Star - Senior Project Manager, Finance

Morning Star

Bucharest, Bucharest, Romania (Hybrid)
6 Months ago
Ubisoft - CRM Assistant Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel

NVIDIA - Senior MLOps Engineer - Security and Networking Research

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago
PAPAYA - Monetization Illustrator (Bingo)

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
NVIDIA - Senior Formal Verification Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
NVIDIA - Senior System Design Test Architect

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago
SuperPlay - VIP Account Manager

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Ludeo - Front End Tech Lead

Ludeo

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
NVIDIA - Senior Post-Silicon PHY System Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago
NVIDIA - Senior Project Manager, PLM

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
1 Month ago
NVIDIA - Senior Financial Analyst

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Weeks ago
Moon Active - Customer Support Technical Expert

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Evolution - HR Administration Intern

Evolution

Tbilisi, Tbilisi, Georgia (On-Site)
1 Month ago
Nagarro - SAP UI5 Developer (m/f/d)

Nagarro

Germany (Remote)
5 Months ago
FuturLab - IT Manager

FuturLab

Brighton And Hove, England, United Kingdom (Hybrid)
1 Month ago
ION - Application Support Analyst

ION

Milan, Lombardy, Italy (Hybrid)
5 Months ago
Enphase Energy - Field Service Technician - FL (6 month Temporary Assignment)

Enphase Energy

United States (On-Site)
5 Months ago
ION - Z/OS USS System Programmer, Italy

ION

Italy (Hybrid)
5 Months ago
Scientific Games  - Data Center Tech II

Scientific Games

Dover, Delaware, United States (On-Site)
2 Months ago
WebMD - Wellness Program Manager- Part Time (Martinez, CA)

WebMD

United States (On-Site)
5 Months ago
Ajmera Infotech - Database Administrator (SQL & Azure)

Ajmera Infotech

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Nagarro - Junior SAP Cloud Developer

Nagarro

Germany (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

Skopje, Greater Skopje, North Macedonia (On-Site)

Skopje, Greater Skopje, North Macedonia (On-Site)

Las Vegas, Nevada, United States (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Canberra, Australian Capital Territory, Australia (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Las Vegas, Nevada, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Aristocrat Gaming

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug