CRM Assistant Internship

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown

You will ensure the coordination and adherence to processes during the implementation of CRM campaigns:

• You will work closely with the Ubisoft+ and Ubisoft Store teams to receive their briefs.
• You will act as the liaison with the CRM operational teams (creating JIRA tickets, validating creative briefs, receiving assets, follow-ups...) to ensure the successful deployment of campaigns within the given timelines.
• You will work on campaign reporting by analyzing performance indicators in order to propose optimizations.

You will work and provide input on the creation of new omnichannel customer journeys to promote new offers and features related to Ubisoft+ and Ubisoft Store services to players:

• You will define the CRM plan, which should include the most suitable communication channels to activate, and the content of communications tailored by audience to best promote the offers.
• With the help of the operational team, you will coordinate the implementation of these journeys and establish a list of key KPIs to track.

You will also work on optimizing the management of our campaigns and communication channels:

• You may propose tests (A/B testing, control groups...) and analyze the results to optimize performance.
• To do this, you will rely on data analysts for the production of ad hoc analyses.

• You are a student and ideally have some initial experience in marketing/CRM;
• You have strong interpersonal skills and strong motivation to work in a team within an innovative environment;
• You demonstrate great attention to detail and have strong organizational skills;
• You possess both analytical abilities and creativity;
• You have a strong curiosity and sensitivity towards customer relationship management, as well as the challenges and issues within a CRM department;
• An interest in the video game industry would be appreciated;
• Fluent in English (written and spoken).

Recruitment Process

If your application is chosen, you will be contacted by a member of the Campus Team to schedule a phone exchange in order to determine if you’re the job description matches your profile, but also to what you are looking for.

If that exchange is successful, you will be submitted a case study to test your technical skills regarding the offer.

Finally, an interview will be organized (on site or through Teams) with your future manager.

Benefits as a Trainee at Ubisoft

• Internship reward according to the studies level.
• Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month
• Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

Ubisoft question box

How should I prepare my application to Ubisoft?

First, read the job description carefully in order to highlight your relevant experiences and skills for this position! A personalized and well-detailed resume will certainly allow you to stand out 😉

Cover letter or not? Between both, we’ll always prefer a few lines explaining your interest in the internship /apprenticeship, rather than a long generic copy / paste! A dedicated space is also specifically provided for this purpose when you apply on our site.

I don't know the video game industry. Do I fit in to Ubisoft?

A lot of Ubisoft’s employees are not huge fans of video games. At Ubisoft, we are looking for people who are passionate about their specialties, their jobs or entertainment in general.

What is it like to be a Trainee at Ubisoft?

At Ubisoft, after a training period, you will be given empowering missions which may evolve throughout your experience with us. You can expect real challenges to take up every day!

Being an intern or apprentice in our company also means enjoying the best of both worlds: the vision, stability, opportunities and brands’ catalog of a large international group, but also freedom, creativity, entrepreneurial spirit and the friendly work environment of a start-up.

How are the Trainees supported during their experience at Ubisoft?

Nos équipes RH sont chargées de vous accompagner tout au long de votre expérience. Cela passe par un suivi RH de proximité (réponses aux questions du quotidien, accompagnement…) et l’animation continue de la communauté Trainees (Welcome Sessions, groupe Teams dédié, Trainees Week…).

Our HR teams are responsible for supporting you during your experience. It involves close HR monitoring (answers to everyday questions, discussions on your internship/apprenticeship, etc.) and the animation of the Trainees community (Welcome Sessions, dedicated Teams group, Trainees Week, etc.).

I have a disability; how could I apply?

All our recruitment teams are aware of disability issues. Therefore, you can apply normally via our Smartrecruiters platform by attaching your resume and cover letter. If you need any adjustment of the recruitment process, especially when it involves video interviews, don’t hesitate to state it during your application and / or contact the Handicap Mission team by email (boost@ubisoft.com).

What are Ubisoft social engagements?

We are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non-profit partners and by working to reduce the environmental impact of our business. Get to know more on this topic on our Social Impact website page

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.