Operations Cluster Manager, Program Management Operations - Olympic & Paralympic Games

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

THE ROLE

             

Your mission is to support in the creation of operational solutions for the successful implementation of hospitality programs for Overnight products (OVN), Stakeholders (STK), Custom Groups (CG) and Custom Individuals (CI).

This position requires the analysis of the complex Olympic environment, and the assistance in the formulation and execution of operational strategies to ensure that deadlines and priorities for OL product and service delivery to all constituents are met in a cost-effective manner at the OL standard of quality.

We are seeking a dynamic and detailed orientated Sr. Operations Manager with a strong background in hospitality operations, and established network of suppliers in Cortina and the Dolomites. The ideal candidate will ensure the seamless delivery  of events by managing logistics, coordinating with vendors, and optimizing resources in Cortina. This role requires a strong candidate with excellent organizational skills, the ability to handle multiple projects, and a passion for delivering exceptional experiences.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Support the Senior Director, Program Management Operations in the planning and execution phase for all constituent groups including:
  • Overnight Products (OVN) incl B2B and B2C guests
  • Stakeholder Programs (STK)
  • Custom Groups (CG)
  • Custom Individuals (CI)

• Event Planning & Execution
  • Act as primary contact in the Cortina Cluster (boot on the ground) for Program Management
  • Manage itineraries and coordinate all client site inspections, as required by Program Directors and OLE management team
  • Oversee all operational aspects of event planning in Cortina, including logistics, staffing, equipment, offices and vendor coordination
  • Ensure all requirements are executed on time, within budget and meet quality standards
  • Maintain detailed event timeline and update project tracker, as required

• Vendor Management
  • Source, negotiate, and manage relationships with vendors, suppliers and contractors as directed by Sr Dir, Ops Mgmt
  • Ensure timely delivery and setup of equipment and services
  • Monitor vendor performance to ensure compliance with contracts and service agreements

• Budget & Resources Support
  • Develop and Manage event budget, ensuring cost control resource optimization
  • Track expenses and provide accurate financial reporting post-Olympic Games

• Workforce (Games Time)
  • Train, and manage Cluster team in Cortina (not including staff for transportation, IVH and OVH).
  • Provide clear direction, support, and motivation to the team during program execution

Other Duties & Responsibilities

This position is responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

Travel:

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.  This position may require up to 25% travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.