Director, University Business Travel

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do:

The Director, University Business Travel will primarily be responsible for providing excellent client services that drive travel program adoption, retain clients, and help add new clients. The most important metrics of success will be client retention and growth of current clients’ travel programs. This person will work with our University Business Travel operations team and support teams in close partnership to help us maintain and grow successful travel programs in higher ed.

The individual in this role would ideally have experience in sales, account management, business development, or travel operations role. Regardless of the background, an ability to connect our sales and account management efforts to a high functioning operation will be crucial for success. Experience with project management and communicating industry trends to different constituencies is a plus.

• Focus on providing excellent client services that drive travel program adoption, client retention, and client growth through proactive communication and personalized service, addressing any issues promptly to ensure long-term satisfaction and identifying opportunities for expanding services with existing clients, presenting new solutions that align with their evolving needs and goals

• Engage in industry organizations to maintain and grow Anthony Travel’s brand as the leading higher ed-focused travel management company

• Effective outreach to clients regarding industry changes and new services offered by Anthony Travel

• Collaborate with operations and support teams to ensure successful operations for clients including, but not limited to, unused ticket management practices, online book tool consultation, savings programs, and travel program performance metrics, identifying areas for improvement and highlighting successes

• Consult on travel policy to aid current and potential clients on practices that lead to successful travel programs within the context of a specific-university culture and environment

• Lead the planning and execution of new client implementations, coordinating with internal teams to ensure a smooth transition

• Work directly with clients to understand their unique needs and preferences, customizing implementation plans accordingly

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

You Have These:

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to develop relationships with people of different experiences and skillsets

• Positive, customer-centric attitude

• Strong communication skills

• Ability to distill complex topics into simple, easy-to-understand documentation

• Project management skills

• Understanding of travel management processes

• Knowledge of Concur

Travel:

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.  This position may require up to 40% travel.

Knowledge of a GDS is a plus

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office. We see immeasurable value internally and throughout the core of the businesses we support.

 

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.