Oracle Service Delivery Manager

Would like you like the opportunity to expand your skillset further across, Oracle EBS, Oracle ERP Cloud and HCM Cloud?

How would you like to join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the US, UK, Ireland, Australia, India and Slovenia who deliver Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses?

Here at Version 1, we are currently in the market for an experienced Oracle Service Delivery Manager to join our growing Enterprise Applications Practice.

You will be a customer champion and voice in Version 1.

In addition, you will ensure customer satisfaction with service delivery and matches and drives future opportunities to success.

It is a rewarding and varied role in a welcoming and friendly team which provides the opportunity to use many skillsets, such as organisation, problem solving, forward planning and communication. 

You will have the opportunity to work with the latest cloud technology and work on projects across a multiplicity of sectors and industries.

You will

• Report to the Head of Service Delivery
• Oversee monthly and quarterly forecasting of team costs, and project revenues
• Agree strategy with Division Head(s) and Service Portfolio Manager(s)
• Determine number of technical leads required for effective team management
• Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability.
• Input to service design and support for service implementation.
• Maintain standards for ISO 20000 & other relevant quality standard compliance.
• Manage customer escalations, issues, problems, and requirements.
• Conduct regular Service Reviews with Customers.
• Identify and progress Continual Service Improvement initiatives.
• Manage business risk and knowledge to ensure business continuity.
• Achieve targets and improvement initiatives for customer satisfaction.
• Explore and drive opportunities within existing customers for new/additional work.

You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems.

Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle ERP.  

In addition, you will have:

• Excellent leadership and decision-making skills
• Excellent analytical skills
• A track record in driving revenue opportunities 
• Demonstrated ability to work within a process-driven environment.
• Resource Management experience: performance management, workload distribution, team development, knowledge management
• Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)
• An excellent understanding of software configuration management
• Effective verbal and written communication skills
• The ability to be a self-starter. Recognises what needs done, takes responsibility for bringing people together to find solutions and escalates when progress is impeded.