Parts Advisor, Canberra
Job Summary
Job Description
Tesla Motors seeks an experienced Parts Advisor in Canberra to manage customer inquiries, provide technical support, process parts inventory, and ensure timely order fulfillment. Responsibilities include handling phone calls, emails, and in-person interactions; managing parts transactions in the DMS system; maintaining accurate records; and communicating effectively with customers and suppliers. The role requires strong customer service, technical aptitude (basic automotive knowledge), and meticulous record-keeping. Travel may be required as needed. The ideal candidate possesses excellent communication skills, problem-solving abilities, and the capacity to handle multiple priorities effectively. Automotive service experience is preferred.
Must have:
- Customer service excellence
- Basic automotive knowledge
- DMS system proficiency
- Accurate record-keeping
- Effective communication
Good to have:
- Dealer automotive service experience
- SAP and MS Office Suite expertise
Perks:
- Employee Stock Purchase Plan
- Parental leave
- Employee Vehicle Loan Program
- Well-being Fund
- Bike to work allowance
- Birthday Leave
- Volunteer Leave
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.
What You’ll DoThe role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
- Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
- Return missed phone calls and emails promptly
- Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
- Accurately record parts transactions and data into Dealer Management System – attention to detail critical
- Conduct Transactions w/ systems; walk customer through order and provide summary
- Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
- Maintain records of time, expenses and materials
- Communicate estimated parts ship and arrival time, including regular updates.
- Follow up with customer on parts order and ensure complete satisfaction with the order
- Perform other related duties as assigned
- Help maintain cleanliness of service centre
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Experience in automotive equipment and servicing methods
- DMS Systems, SAP, MS Office Suite
- 1-3 years’ experience in the automotive industry
- Excellent oral and written communication skills as well as the ability to follow instructions required
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Maintain and perform top level professional integrity and appearance as a parts advisor
- Dealer automotive service experience a plus
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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