Policy and Procedure Manager (Member Support)

1 Day ago • All levels

Job Summary

Job Description

The Policy and Procedure Manager (Member Support) will be responsible for defining and implementing 1st Line of Defense policies and procedures within the Member Support organization, covering the UK and EU (Germany, France and any potential future markets). This role ensures practices align with regulatory requirements and internal policies. Key responsibilities include interpreting financial crime regulations, drafting and maintaining policies, reviewing processes, and supporting product development for regulatory compliance. Collaboration with 2nd Line of Defense and banking partners is also essential. The ideal candidate will have in-depth knowledge of financial crime regulations, experience in a 1st Line of Defence function, and strong communication skills.
Must have:
  • In-depth knowledge of financial crime regulations.
  • Experience in 1st Line of Defence or Risk & Compliance.
  • Strong communication skills to articulate regulatory risks.
Good to have:
  • Working knowledge of French or German languages.
  • Background in business banking within a BaFin, AMF or CSSF regulated environment.
Perks:
  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
  • Share options

Job Details

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

Member Support is the frontline of Tide - this is the place where everything critical happens. As you and your team deal with members and their queries, you will gain a valuable, keen understanding and knowledge of their needs. This is crucial information which can be used to optimise our department and organisation as a whole. 

Our main mission is to help our members save time and assist them in running their business smoothly. As one team, we act on data to discover, create and deliver what's best for our members. A solid part of this process is reviewing, monitoring and challenging KPI data to identify shortfalls in the service and implement processes for improvement.   

ABOUT THE ROLE 

As a MS Policy and Procedure Manager, you will report to the MS Operations Lead and support the definition and implementation of the 1st Line of Defense policies and procedures within the MS organisation, covering the UK and EU (Germany, France and any potential future markets). Your role is pivotal in ensuring that MS practices align with regulatory requirements and internal policies across these jurisdictions.

Responsibilities:

  • Assist in interpreting financial crime regulations and advising on Tide’s compliance approach for the UK and EU (Germany, France).
  • Contribute to the drafting and maintenance of MS policies and procedures.
  • Review and assess current processes for policy adherence and collaborate on necessary changes.
  • Support the MS Product function to ensure regulatory and policy compliance in new product development for the UK and EU markets.
  • Work closely with the 2nd Line of Defense to agree on policy changes and constructively challenge recommendations.
  • Assist in audits and oversight from banking partners.
  • Collaborate with 2LoD Compliance to implement new regulatory requirements within MS for the UK and EU.

WHAT ARE WE LOOKING FOR 

  • In-depth knowledge of financial crime regulations and ability to stay updated with regulatory changes in the UK and EU (Germany, France). Familiarity with 4AMLD-6AMLD
  • Experience in a 1st Line of Defence function, Risk & Compliance, or Internal Audit
  • Pragmatic approach to balancing regulatory requirements with customer service and commercial objectives.
  • Strong communication skills to articulate regulatory risks and trade-offs in processes and procedures.
  • Ability to draft clear, concise, and easy-to-understand policies and procedures.
  • Experience in challenging senior stakeholders and maintaining robustness under challenge.
  • Background in business banking within a BaFin, AMF or CSSF  regulated environment, with experience in FinTech being a plus.
  • Enthusiastic about delivering excellent service to members while managing risks effectively.
  • Working knowledge of French or German languages is a great advantage.

WHAT YOU WILL GET IN RETURN 

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
  • Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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About The Company

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.


Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.


With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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