Product Manager - Salesforce Ecosystem

20 Hours ago • All levels

Job Summary

Job Description

This Product Manager role focuses on optimizing and scaling Motive's Front Office and Back Office systems and workflows, particularly within the Salesforce ecosystem. Responsibilities include improving the quote-to-cash process, ensuring seamless data flow, and maintaining system reliability. The role involves driving strategic initiatives, drafting design documents, gathering requirements, and collaborating with various teams for system changes. The goal is to support Motive's rapid international expansion and address process inefficiencies and bottlenecks.
Must have:
  • Experience with CRM platforms and Salesforce ecosystem.
  • Experience designing solutions and requirements for CRM platforms.
  • Ability to translate business problems into user stories.
  • Strong problem-solving and analytical skills.
  • Experience working with mid-senior stakeholders.

Job Details

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role: 

This role is responsible for optimizing and scaling Motive's Front Office and Back Office systems and workflows to support rapid international expansion. This involves finding solutions to current process inefficiencies and bottlenecks, specifically within the Salesforce ecosystem and other enterprise applications. Key areas of focus include improving the quote-to-cash process, ensuring seamless data flow between departments like Sales, Finance, and Customer Success, and maintaining system reliability to support Motive's growth.

What You’ll Do: 

  • Relentlessly improve the efficiency, scalability and reliability of our Front Office and Back Office systems and business workflows. 
  • Prior experience in partnering with Sales, Finance, Customer Success, Support, or Order Management and other stakeholders to understand their business needs, prioritize them against overall business goals.
  • Drive strategic initiatives for Front Office and Back Office systems and workflows on Salesforce, and other enterprise applications like Zuora and Netsuite.
  • Draft design documents, gather requirements, build test and deployment plans, manage communications, and own initiatives from inception through rollout.
  • Collaborate closely with Systems Administration, Development, Quality Assurance and Support teams to build, configure, test and release systems changes in a timely manner and with the highest quality. 

What We're Looking For:

  • Understanding of Front Office and Back Office business processes and systems related to CRM (Salesforce ecosystem). 
  • 3+ years of experience designing solutions and building requirements for CRM platforms that translate into low friction and high impact business processes.
  • Basic understanding of Accounting and Revenue principles
  • Experience working with mid-senior business stakeholders in technical/developer/business communities
  • Ability to translate business problems into users stories and technical requirements
  • Strong problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships.
  • Ability to explain complex systems and technical topics clearly and concisely using written visual and oral communications.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

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About The Company

Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy. We serve more than 120,000 businesses, across a wide range of industries including construction, field service, agriculture, trucking and logistics, delivery, and more.


At Motive, we are committed to building a company that creates products customers love and fostering a culture that enables people to do their best work. We are looking for people from all backgrounds who want to make an impact on the millions of businesses that power the physical economy.


Please visit gomotive.com or email us at feedback@gomotive.com for more info.

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