Product Support Technician II

1 Month ago • All levels • Manufacturing • Administrative

Job Summary

Job Description

The Product Support Tech II provides telephone and written support for Scientific Games' products. Responsibilities include managing a hotline, directing inquiries to the appropriate personnel, answering non-technical questions about company products, and maintaining a log of incoming calls. The role requires a high school diploma or equivalent and involves handling routine activities while learning to support various aspects of the function. The position is based in Alpharetta, GA and demands proficiency in using computers and business equipment. This role involves considerable interaction with clients and requires strong communication skills. The position has no supervisory responsibilities.
Must have:
  • High school diploma or equivalent
  • Telephone support skills
  • Handle routine activities
  • Computer proficiency
  • Communication skills

Job Details

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Description

Product Telephone Support: Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls.


Supervisory Responsibilities

This position has no supervisory responsibilities.


Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Qualifications

Education

Must have a high school diploma or equivalency.


Years of Related Experience

Years of experience < 1 year


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.


Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Similar Jobs

Dream Sports - SDE - 1 - DevOps

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Globalization Partners - Senior Product Manager

Globalization Partners

(Remote)
2 Months ago
Evolution - Customer Service - Japanese Speaking Game Presenter (No experience required)

Evolution

Burnaby, British Columbia, Canada (On-Site)
5 Months ago
Blizzard Entertainment - Senior Class Designer | Diablo

Blizzard Entertainment

Irvine, California, United States (Hybrid)
4 Months ago
Assystems - Electrical Engineer

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
5 Months ago
Assystems - Ingénieur Sûreté/Sécurité Nucléaire H/F

Assystems

Marseille, Provence-Alpes-Côte D'Azur, France (On-Site)
5 Months ago
Tesla - Junior Process Development Engineer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
2 Months ago
Fluence - Grid Code Compliance Engineer (m/f/d)

Fluence

Erlangen, Bavaria, Germany (Hybrid)
6 Months ago
NVIDIA - Senior Developer Relations Manager - Manufacturing

NVIDIA

Tokyo, Japan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Techland - Animator

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
4 Months ago
Cirrus Logic - Summer Intern, Analog Design Engineer

Cirrus Logic

Austin, Texas, United States (On-Site)
6 Months ago
Luxoft - Senior Software Support Engineer

Luxoft

(Remote)
4 Months ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model - Vision and Language) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Playtika - Senior Data/AI SRE Engineer

Playtika

Ukraine (On-Site)
5 Months ago
ION - Technical Consultant - Endur

ION

Jersey City, New Jersey, United States (On-Site)
6 Months ago
The Walt Disney Company - Segment Technology Integration Lead

The Walt Disney Company

Orlando, Florida, United States (On-Site)
2 Months ago
Twitch - Software Engineer

Twitch

San Francisco, California, United States (On-Site)
3 Weeks ago
ByteDance - High-Performance Computing Research Scientist (Inference Optimization)

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
ByteDance - Software Engineer in ML Engineering Platform

ByteDance

San Jose, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Alpharetta, Georgia, United States

Rivos - Physical Design - Intern

Rivos

Santa Clara, California, United States (On-Site)
5 Months ago
Evolution - Team Manager

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
1 Month ago
Company3 Method Studios - Production Coordinator

Company3 Method Studios

Santa Monica, California, United States (On-Site)
3 Months ago
The Walt Disney Company - Production Technician

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Onward Search - Manager, International Brand Marketing

Onward Search

New York, New York, United States (Hybrid)
1 Month ago
Axinous - HR Data Operations Manager

Axinous

San Jose, California, United States (Hybrid)
5 Months ago
Buckman - Solutions Engineer PT East

Buckman

Memphis, Tennessee, United States (On-Site)
4 Months ago
Cirrus Logic - Summer Intern, Analog Design Engineer

Cirrus Logic

Austin, Texas, United States (On-Site)
6 Months ago
Onward Search - UX/UI Designer (Native Mobile App)

Onward Search

North Andover, Massachusetts, United States (Remote)
2 Months ago
WebMD - Lead, Data Engineering

WebMD

Newark, New Jersey, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Manufacturing Jobs

Trek - Sales Associate - Part-Time - Seasonal

Trek

California, United States (On-Site)
1 Month ago
Fluence - Controls Software Engineer-II(m/f/d)

Fluence

Berlin, Berlin, Germany (Hybrid)
6 Months ago
Scientific Games  - Warehouse Support

Scientific Games

La Vergne, Tennessee, United States (On-Site)
2 Months ago
Assystems - Ingénieur CVC/HVAC Nucléaire H/F

Assystems

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago
Backbone - Technical Program Manager, Mechanical

Backbone

Atherton, California, United States (Hybrid)
8 Months ago
Tesla - Logistics Engineer

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
Regent Craft - Composite Structures Engineering Intern

Regent Craft

North Kingstown, Rhode Island, United States (On-Site)
6 Months ago
Assystems - Social Specialist

Assystems

İstanbul, İstanbul, Türkiye (On-Site)
5 Months ago
Trek - Sales Associate - Part Time

Trek

California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

It’s an exciting time as Light & Wonder carves its own path forward as the leading cross-platform global game company, and Scientific Games continues as the world’s leading lottery company and partner of choice for government lotteries.


These strategic business transformations have been a year in the making and would not be possible without a true collaborative effort.

Alpharetta, Georgia, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Alpharetta, Georgia, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Vermont, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Duluth, Georgia, United States (On-Site)

Kansas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scientific Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug