Program Operations Manager

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Program Operations Manager to join our Program & Portfolio Team to lead the operational delivery of critical programs. This role will support cross-functional teams, ensure program alignment with organizational priorities, and drive execution excellence. You will partner closely with leadership and key stakeholders to manage roadmaps, improve processes, and enable operational efficiency. The ideal candidate is highly organized, a strong communicator, and experienced in program and portfolio management. This role will report to our Director, Program & Portfolio Management.

This is a hybrid role, candidates considered for this position will be located in San Francisco, CA.

The Job…

• Program Management: Lead and manage the delivery of cross-functional programs, ensuring alignment with organizational goals, on-time delivery, and measurable outcomes.
• Strategic Roadmapping: Partner with leadership to design, implement, and execute program roadmaps, aligning priorities with business objectives.
• Operational Excellence: Streamline and enhance existing processes to improve execution, reduce inefficiencies, and accelerate delivery across teams.
• Stakeholder Collaboration: Act as a bridge between cross-functional teams including Product, Engineering, Design, Marketing, and external partners to ensure clarity, accountability, and shared success.
• Communication: Provide regular updates on program progress through concise reporting, including newsletters, presentations, and business reviews (MBRs/QBRs).
• Risk Management: Identify, communicate, and mitigate risks while maintaining program momentum.
• Process Documentation: Serve as a subject matter expert on program operations by documenting and communicating workflows, processes, and best practices.
• Continuous Improvement: Proactively identify opportunities to improve tools, templates, and systems for program management to enable scalable success.

You… 

• 8+ years of experience in program management, portfolio management, or similar roles, preferably within fast-paced, product-focused organizations.
• Proven experience implementing and leading roadmapping, prioritization, and program delivery processes.
• Strong experience with project management tools such as Jira, Confluence, and Google Sheets.
• Exceptional organizational skills with the ability to prioritize competing initiatives and deliver results.
• Demonstrated ability to drive alignment and accountability across cross-functional teams and stakeholders.
• Excellent verbal and written communication skills to articulate complex processes and progress to both technical and non-technical audiences.
• A proactive mindset with strong problem-solving skills, attention to detail, and the ability to adapt to a dynamic environment.
• Ability to manage multiple programs simultaneously and drive operational rigor.
• A passion for GoFundMe’s mission and a strong sense of purpose to make a positive social impact.

Why you’ll love it here...

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $150,000 - $200,000 + equity + benefits. The salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.