Regional W&D - CS Manager - East

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role
The primary purpose of this role is to manage W&D and Customer Service for designated region. This role will be accountable for regional OTIF delivery and responsible to drive performance management, implement processes & deliver customer delight through value beyond supply.

• Oversee and Manage Administration and operation of 4 warehouses spread across different Indian states, including but not limited to processing, re-packaging and storage of finished goods and equipment.
• Oversees receipt, storage and shipment of materials, and related reporting in accordance with established procedures. Prepares and coordinates schedules for shipping and receiving materials to control the flow of goods and regulate warehouse space.
• Managing 3PL Vendors and Logistics vendors, fixed and variable warehousing cost management, OTIF service level delivery and all the warehouse linked compliances in quality, legal, regulatory, safety, financial etc.
• Tracking entire distribution of goods onwards from warehouse to all the customers (distributors – GT, MT, Ecomm, CSD, B2B etc) in timely and cost optimal manner.
• Overall, this role will be responsible to ensure best service levels to all stakeholders i.e. internal and external regional customers (distributors, Key accounts, Ecomm customers, CSD) in terms of orders processing, order delivery and goods returns.

Key responsibilities

• Customer service – Ensuring best in class OTIF service levels for customers.
• Supply assurance – Ensuring adequate inventory levels within the regions across various nodes to support service. Continuously monitor stock levels across warehouses and implement balancing runs to ensure availability.
• Sales & Operations Planning – Provide market insights gathered through feedback from commercial, channel partners and customers to facilitate planners with an effective demand – supply planning.
• Drive Cost and Network / Inventory optimization projects within the region to deliver Customer service targets.
• Collaborate with service providers and customer supply chain to identify, design and implement capability solutions that support our vision and goals
• Implement new age digital tools like DMS (Distributor Management Systems) and TMS (Transport Management Systems) to improve productivity and go paperless
• Focuses resources on continuous improvement of the movement of finished goods through various processes and establishes key performance metrics and benchmarks relating to supply chain warehousing and logistics to measure actual performance against goals on a regular basis.
• Functionally support the warehouse shipping process by managing all Outbound deliveries for finished stock shipments to include necessary coordination with Planning, Quality Assurance (QA) & Central Distribution Centers (CDCs / RDCs).
• Responsible for all Financial compliances in the warehouse, Regulatory Licenses, Quality Audits (Internal / External), Recall Management, Safety EHS in warehouse, and other Legal controls / compliances at the warehouses
• Maintain high level of inventory accuracy for finished goods and perform oversight on cycle counts done by 3PL.
• Maintain and build strong relationships with Logistics service providers and Regional Sales Teams and intervene whenever needed to ensure smooth operations

Qualifications and skills Essential

• 4+ years of experience in W&D or Customer Service
• Master’s in business administration - post-graduate degree or equivalent in Management in Supply Chain
• Experience in Consumer Health care industry/ CPG industry is a plus
• Proven track record of using data to analyse and improve productivity and operations
• Demonstrates ability to influence cross-functional and management to impact decision-making.

Preferred

• Strong interpersonal skills: Data visualization skills are a must
• Strong team player, yet good level of independence
• Good presentation skills and articulate
• Rigorous and with great attention to detail
• Passionate to go beyond the obvious
• Willingness and flexibility to offer full support to SC and Sales colleagues

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.