Senior Delivery Manager

Overview:

We are seeking a Senior Delivery Manager to lead and drive the software development teams in achieving timely and high-quality product delivery. 

This role involves coaching teams, facilitating Agile practices, managing delivery risks, and ensuring effective communication among stakeholders. 

The ideal candidate has experience managing multiple development teams and a strong understanding of Agile methodologies.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key Responsibilities:

Agile Leadership & Team Facilitation

• Serve as a servant-leader for Backend, Frontend, and QA/AQA teams, ensuring Agile principles and Scrum best practices are effectively implemented.
• Coach and mentor team members to foster a culture of continuous improvement and high performance.
• Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, to maintain collaboration and transparency.
• Identify and remove impediments, ensuring teams remain focused on delivering value.

Delivery Management & Execution

• Own the end-to-end delivery process, ensuring timely execution of features and initiatives based on an approved roadmap.
• Collaborate with the Product Owner and Engineering Leads to define feature delivery plans, including scope, dependencies, and risk assessment.
• Monitor and control feature delivery progress across sprints, ensuring commitments align with the agreed plan.
• Proactively manage risks and dependencies, coordinating across multiple teams to ensure smooth delivery.
• Enforce stakeholder engagement, ensuring expectations are managed, concerns are addressed, and feedback loops are effective.
• Lead issue resolution during sprints by working closely with team members and engineering leads.

Process Optimization & Continuous Improvement

• Continuously evaluate and refine delivery frameworks, improving efficiency and effectiveness in Agile workflows.
• Maintain up-to-date documentation on delivery processes, agreements, and best practices.
• Drive process automation and improvements, ensuring alignment with best practices.
• Highlight and track quality-related issues and trends, collaborating with QA Leads to drive product quality enhancements.
• Ensure effective cross-team collaboration, helping teams navigate operational challenges.

Team Management & Development

• Conduct soft skills evaluations and risk assessments during interviews.
• Participate in performance reviews and probation period assessments, providing structured feedback.
• Optimize team composition and workload management, ensuring efficient task assignments and skill balance.
• Track individual and team performance, conducting regular 1:1s and implementing performance improvement plans where necessary.
• Manage vacation and absence planning, ensuring minimal impact on delivery timelines.

Reporting & Stakeholder Communication

• Provide weekly reports on feature/project progress, risks, blockers, and key metrics.
• Deliver sprint reports, including issue tracking, root cause analysis, and improvement actions.
• Prepare monthly capacity allocation reports, offering transparency into feature costs and resource allocation.

Requirements:

• 5+ years of experience as a Project/Delivery Manager in the IT industry across multiple organizations.
• Proven ability to manage multiple teams of 10+ members.
• Strong communication, facilitation, and conflict resolution skills.
• Adaptability to changing priorities and the ability to navigate uncertainty effectively.
• Proficiency in Jira (Plans, eazyBI, BigPicture) and Confluence.
• English proficiency at B2+ level (Upper-Intermediate or higher).

Nice to have:

• Experience in the Gambling industry.
• Background in product-focused companies.
• Prior experience in software development.
• Certified Project Management Professional (PMP), Scrum Master (CSM) or equivalent Agile certifications.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.