India - Chennai
The Senior Engineer, Site Reliability is directly responsible for the Development, Monitoring, Operation and Support of the global SES Cloud and on premise install base, with a strong focus on Systems. They act as the main backup of the Senior Manager IT Systems and in support of the IT Operations team when the situation requires.
The Engineer will work in close collaboration with the Service Desk, Cloud Center of Excellence, Security, Systems, Service Assurance and Network engineering teams and will assume ownership of improvement projects (ServiceNow, DevOps, Automation, Troubleshooting, Scripting, Tooling, Documentation) and drive them to completion in a timely fashion.
The Engineer will also participate on daily organization of the work (shift building, on-call schedule, KPI reporting).
Primary Responsibilities / Key Result Areas
- Develop and deploy solutions using industry best practices / innovation as well as SES IT defined architecture standards and guidelines
- Deploy and configure cloud services utilizing Cloud Center of Excellence methodology
- Provide support to internal customers for clarification of technical matters and the resolution of technical issues
- Be an active leading player in innovation programs and concepts
- Drive improvement and adherence to all IT service management processes, including incident management, change management, request fulfilment, problem management
- Lead improvement initiatives encompassing automation, troubleshooting workflows, scripting, tooling, and documentation
- Collaborate with all the Engineering teams to help continuous improvement in the SES IT landscape
- Create knowledge base articles/Wikis for common issues and standard operating procedures for day2day operations
- Mentor team members and contribute to the development of services
- Learn new technologies and keep up-to-date with state-of-the-art IT concepts and Cloud technologies
- Provide support and drive strong focus on simplification and standardization
- Provide inputs to Department heads for administrative and management tasks
- Fulfil on-call duties on a rotational 24/7 basis
COMPETENCIES
- Excellent logical and analytical thinking, able to exchange ideas and information effectively
- Ability to work independently and build effective interpersonal relationships with all stakeholders
- Results-driven with a pragmatic service delivery approach
- Thrives in fast-paced environments with tight deadlines, maintaining attention to detail and self-motivation
- Possesses strong written and verbal communication skills, being a supportive team player with a positive attitude.
- Capable of integrating within global and interdisciplinary teams effectively.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in computer science, Business Information Systems, Cloud Technologies, or equivalent
- Minimum 5 years of applicable professional experience in a large heterogeneous environment
- Solid expertise with designing and implementing Cloud infrastructures through Terraform and monitoring tools (Azure Monitoring, Centreon, Grafana)
- Solid expertise in IaaS, PaaS, SaaS, IaC (e.g., Terraform) for Microsoft Azure and potentially other cloud providers
- Solid experience with designing and implementing hybrid infrastructures, monitoring tools (Azure Monitoring, Centreon, Grafana), and hypervisor solutions (VMware, Nutanix and Proxmox)
- Good knowledge of Windows and Linux OS, EntraID, Active Directory, CI/CD automation, continuous monitoring, Kubernetes infrastructure and information security
- Good knowledge of Information Security, DHCP and DNS management using Infoblox or equivalent
- Fluency in English, any other language is considered as an asset
- Azure Solutions Architect Expert certification or AWS Architect Certified Solutions Architect is highly desired
Other Key Requirements / Comments
- Proactive approach and professional attitude
- Customer focused at every level
- Deliver tangible improvements to systems under personal and group responsibility
- Ability and willingness to travel occasionally
- This position might require working on shifts aligned with other regions
- This position might require to be on-call
Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life.
SES is an Equal Opportunity Employer and welcomes diversity!
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