Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
The Senior Manager of Customer Success Representatives (CSRs) is a strategic leader responsible for driving customer retention, fostering growth, and championing customer advocacy across a regional business segment. This role requires a visionary leader who can align business objectives with customer needs, ensuring long-term success through both customer satisfaction and business growth. The Senior Manager will lead a high-performing team of CSRs, empowering them to exceed renewal targets, identify upsell opportunities, and strengthen customer relationships.
This leader will also serve as a thought partner and customer advocate, providing strategic guidance to drive adoption of Veeam solutions and maximize their impact across the region. Leveraging deep technical expertise, the Senior Manager will lead key account planning and resource allocation, ensuring Veeam's value is clearly communicated and delivered. A key aspect of success in this role is the ability to cultivate a high-performance culture that drives both individual growth and organizational results.
In addition to overseeing customer success initiatives, this leader will serve as a key strategic partner to senior leadership, driving innovative strategies that influence product development and customer success initiatives across the region.
What we expect from you:
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