Senior Product Manager, Conversational AI - Expansion & Innovation

4 Months ago • 5-8 Years • Product Management • $145,400 PA - $195,000 PA

Job Summary

Job Description

Disney's Direct-to-Consumer team seeks a Senior Product Manager to lead the expansion and innovation of AI Virtual Assistants. Responsibilities include developing and executing the product roadmap, scaling adoption across global markets, researching emerging AI technologies (LLMs), conducting A/B testing and user research, collaborating with cross-functional teams (engineering, design, analytics), and defining key success metrics. The ideal candidate has 5+ years of product management experience with a focus on AI/ML-based products and proven success in bringing AI products to global markets. Strong communication, data science understanding, and experience with agile development are essential.
Must have:
  • 5+ years product management experience
  • 3+ years in AI/ML-based products
  • Global market launch experience
  • Strong data science understanding
  • Excellent communication skills
  • Agile development experience
Good to have:
  • Customer support product experience
  • AI voice assistant development
  • A/B testing expertise

Job Details

Job Summary:

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and Nat Geo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer

(DTC) experience through strategic hard work and determination.

Job Summary:

Disney’s Direct-to-Consumer Viewer Experience organization is seeking a Senior Product Manager to lead expansion and innovation of our AI Virtual Assistants within the Self-Service Support Product team. In this role, you will own the strategy and roadmap to scale adoption of our Virtual Assistants and expand its presence across global markets and channels. You will also be responsible for continuously enhancing our Virtual Assistant products by identifying and integrating emerging technologies to deliver a best-in-class, AI-powered customer support experience. In collaboration with fellow product managers, you will ensure the Virtual Assistant drives self-service success and key business outcomes. If you are passionate about AI, customer experience, and scaling global products, we’d love to hear from you.

What You'll Do:

  • Owns and executes the strategy, roadmap, and feature prioritization to drive customer adoption of the Virtual Assistant through global growth and channel expansion
  • Research emerging AI technologies, conduct market analysis, and identify opportunities with internal and external partners to guide the long-term vision and strategy for Conversational AI
  • Conduct A/B testing, user research studies, and market research to inform product strategy and optimize customer interactions
  • Develop user stories and requirements, and author product artifacts to align scope and strategy across stakeholders
  • Collaborate with cross-functional teams (engineering, design, analytics, WFO, localization, and product) to ideate on innovative solutions that address both user and business problems and deliver product enhancements
  • Define, analyze and communicate key success metrics to leverage for roadmap development and prioritization

What You'll Need:

  • Bachelor’s degree or equivalent practical experience
  • 5+ years of product management experience with at least 3+ years focused on AI/ML- based products, Virtual Assistants, or Conversational AI
  • Proven track record of delivering roadmaps and bringing AI products to global markets
  • Strong understanding of data science principles and experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs) in a B2C setting
  • Excellent communication skills with technical and non-technical team members of various levels
  • Experience with agile software development and scrum framework

Nice-To-Haves:

  • Experience in customer support product or self-service solutions
  • Experience with developing AI voice assistants
  • Track record of running A/B tests and strong knowledge of experimentation best practices
  • Strongly passionate about the opportunity to work for The Walt Disney Company

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.


The hiring range for this position in CA is $145,400.00 to $195,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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