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Customer Success Manager

Karnataka, India (Hybrid)

Customer Success Manager

1 Hour ago • 2 Years + • Product Management

About the job

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Job Description

As a Customer Success Manager at Quizizz, you'll manage a large volume of K-12 school accounts in the US, focusing on renewals, stakeholder engagement, and driving product adoption. Responsibilities include proactive renewal management, identifying and mitigating churn risks, uncovering growth opportunities, collaborating with cross-functional teams, tracking key metrics, ensuring 6-star onboarding, driving product utilization, maintaining customer engagement, and contributing to voice-of-customer initiatives. This role requires strong data analysis skills and experience with Customer Success tools. You will build relationships with key stakeholders, demonstrate product ROI, and work to maximize customer engagement and retention.

Must have:

Own the Renewal Process
Strategic Stakeholder Engagement
Deliver Value-Driven Conversations
Mitigate Churn Risks
Uncover Growth Opportunities
Excellent written communication
Experience with CRMs (Salesforce, Gainsight, Zendesk)

Good to have:

Experience in consumer products in the ed-tech sector

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Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

What you'll do...

Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.

6-Star Onboarding:
Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.

Product Utilization:
Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
Initiate proactive outreach to encourage and boost product adoption.

Engagement and Voice of Customer:
Maintain regular engagement through various touchpoints throughout the customer journey.
Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.

Customer Retention:
Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.

Who you are...

Excellent written communication skills and impeccable grammar.
We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
Experience in consumer products in the ed-tech sector is a bonus.
Working with CRMs such as Salesforce, Gainsight, or Zendesk.

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About The Company

Quizizz

13 Active Jobs

Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.

With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.

Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.

Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.

We make it possible. Teachers make it personal.

Join our mission at www.quizizz.com and use your ideas to shape the future of learning.