Senior Researcher - Consumer Insights, Games Product

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

As we continue on our mission to entertain the world, games present a new frontier on this quest, and an incredibly exciting opportunity for our business. To succeed in our mission, we need an unparalleled level of consumer insight to inspire and inform our growing Netflix Games business.

We are looking for a Senior Researcher to join the Games team within the Netflix Consumer insights team. This person will focus specifically on how we might innovate and evolve our existing product experience (across mobile, TV and web) to support games on Netflix, and explore the many challenges and opportunities games present.  At its core, this person will design and execute foundational UX research that explores new ways to interact with Netflix, new ways to play games, and ultimately how to unlock new moments of truth for our business. This is an emerging and fast-growing space for Netflix, and the opportunity for Consumer Insights to impact critical decisions is unprecedented.  

In this role, you will: 

• Lead global, foundational research (qualitative and quantitative) to drive strategy for the Netflix Games product experience.

• Explore games and entertainment around the world, uncovering opportunities for Netflix to innovate and differentiate within gaming.

• Partner closely with senior leadership and pertinent partner teams (Experience Design, Studio/Content, Product Management, Data Science, Engineering, etc.)

• Drive results into impact, synthesizing and communicating insights throughout the organization (including executive leadership) with clear, compelling deliverables.

• Bring vision to a developing space, identifying the root question(s) to solve for, and how to unearth insights that will inform key business decisions.

What we’re looking for:

• 5+ years of hands-on experience conducting primary user experience (UX) research (agency or in-house).

• Experience in games consumer research, and excitement for Netflix’s games initiative.

• University Degree in social sciences preferred, or equivalent work experience.

• Proficient in presentation, spreadsheet, and word processing programs.

• Experience socializing insights at all levels of an organization, including executive leadership.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $130,000 - $470,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits .

Netflix is a unique culture and environment.  Learn more . 

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.