Senior Support Engineer

N-iX is looking for a Senior Support Engineer to join our team.

About the project:

Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

• 5+ years JAVA development experience (SpringBoot, Spring, SpringSecurity)
• 3+ years experience in React (Web)
• Strong understanding of relational database management systems (RDBMS)
• Experience in AWS services (S3, CloudWatch, Lambda, ECS, RDS, DMS, SQS/SNS, Glue, VPC, CloudFormation)
• ​​Experience with upgrade/maintenance processes in AWS
• Hands-on experience with AWS SDK
• Proficiency with event-driven systems and Kafka
• Expertise in API documentation using Swagger
• Experience in leveraging R2DBC for reactive database connectivity
• Familiarity with Netty
• Upper intermediate+ English level
• Experience in technical support (issues troubleshooting)
• Excellent communication skills
• Strong analytical and problem-solving skills

Would be a plus:

• Experience with React-Native (for mobile development)
• Leadership background

Responsibilities:

• Own support tickets and conduct troubleshooting within the existing tools and services
• Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
• Assess an issue’s scope and propose a solution
• Work with internal cross-functional teams to figure out technical problems
• While solving technical issues, demonstrate deep understanding of the product value and communicate it clearly to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers