Senior Workplace Specialist

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

We’re looking for a Sr. Workplace Specialist to help ensure our workplace is efficient, welcoming, and aligned with our remote-first culture. This role is a key contributor to the physical and cultural infrastructure that supports our hybrid teams. You’ll help lead projects and workplace initiatives that drive team member experience, optimize office operations, and support a safe, inclusive, and productive work environment. Join us in shaping how the future of work looks and feels at Upwork.

Responsibilities

• Oversee daily workplace operations across one or more Upwork office locations, ensuring smooth functionality, safety, and positive visitor experience
• Coordinate and support cross-functional projects related to facilities, maintenance, and workplace improvements
• Manage vendor relationships, ensuring high-quality service, timely issue resolution, and compliance with policies
• Track and report key workplace metrics, including space utilization, service levels, and budget adherence, to drive data-informed improvements
• Respond to and resolve facilities-related inquiries, partnering with IT, People, and Security teams to ensure team member needs are met quickly and effectively
• Lead small to mid-scale workplace initiatives, such as meeting and events program enhancements, workplace technology projects, and cultural initiatives
• Ensure compliance with health and safety protocols, supporting audits and workplace readiness plans as needed

What it takes to catch our eye

• Demonstrated experience in workplace operations, facilities management, or a related function, ideally in a tech workplace environment
• Strong project coordination skills with the ability to manage multiple priorities and stakeholders in a fast-paced setting
• Proven ability to resolve operational issues independently and deliver high-quality outcomes with minimal oversight
• Excellent communication skills with a customer-first mindset and commitment to inclusive, welcoming environments
• Comfort using tools and systems to track space usage, coordinate vendor activities, or report workplace metrics

This is an in-person role based out of our Palo Alto, CA headquarters. Applicants must be able to work onsite 5 days/week. 

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.