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Service Concierge 售後服務接待-台中(IB)

2 Months ago • All levels • Facilities Management

Job Summary

Job Description

The Service Concierge in Taichung, Taiwan, will manage various administrative tasks, including purchase orders, payment requests, and vendor management. They will also be responsible for cost control, budget submission, and vendor performance evaluation, negotiating the best deals for Tesla. Additional responsibilities include ordering supplies, facility maintenance, managing the cleaning vendor, answering phones, providing exceptional customer service, and supporting service advisors. Maintaining a tidy reception area and ensuring smooth operations are key aspects of this role. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication and problem-solving skills, striving to enhance customer satisfaction and achieve company KPIs.
Must have:
  • Vendor management & cost control
  • Purchase order & payment processing
  • Excellent customer service skills
  • Administrative tasks & organization
  • Budget management & reporting
  • Facility maintenance & supply ordering
Perks:
  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive Medical Coverage
  • Access to Global EAP and Wellbeing Resources
  • Employee Vehicle Purchase Program
  • Employee Welfare Committee
  • Employee Merchandise Discounts
  • Celebratory Gifts
  • Employee Referral Program

Job Details

What to Expect
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容
• 能夠勝任行政事宜,例如採購訂單、付款要求、供應商設置,以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目,評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備,有效管理清潔廠商
• 接聽電話,根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通,依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔,所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務,並在特定時間內完成工作
• 與服務團隊緊密合作,協助團隊達成KPI目標以及客戶滿意度
What You’ll Do
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容
• 能夠勝任行政事宜,例如採購訂單、付款要求、供應商設置,以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目,評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備,有效管理清潔廠商
• 接聽電話,根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通,依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔,所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務,並在特定時間內完成工作
• 與服務團隊緊密合作,協助團隊達成KPI目標以及客戶滿意度
What You’ll Bring
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容
• 能夠勝任行政事宜,例如採購訂單、付款要求、供應商設置,以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目,評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備,有效管理清潔廠商
• 接聽電話,根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通,依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔,所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務,並在特定時間內完成工作
• 與服務團隊緊密合作,協助團隊達成KPI目標以及客戶滿意度
Compensation and Benefits
Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive Medical Coverage
  • Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
  • Employee Vehicle Purchase Program
  • Employee Welfare Committee
  • Employee Merchandise Discounts
  • Celebratory Gifts for Special Occasions
  • Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company


福利

除了具有競爭力的薪酬方案外,Tesla台灣為員工提供以下福利:

  • 員工認股計劃(ESPP)
  • 團體醫療保險
  • 全球員工協助方案 (EAP) 和協助資源
  • 員工購車計劃
  • 職工福利委員會
  • Eshop精品員工優惠
  • 特殊場合的慶祝禮物
  • 員工推薦計劃

本公司保留更改福利項目的權利。


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