Service Manager - Wrocław

1 Month ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Manager in Wrocław, Poland to lead its service operations. Responsibilities include delivering exceptional customer service, developing team members, managing daily operations, and ensuring Tesla Service meets customer and employee needs. The ideal candidate is a strong leader, highly organized, and possesses a deep understanding of automotive service operations. This role requires strategic thinking, strong communication skills (Polish and English), and the ability to manage a team effectively within a fast-paced environment. The manager will be responsible for maintaining a safe work environment, ensuring adherence to legal employment rights, and adapting to changing business needs. Technical aptitude and a passion for sustainable energy are highly valued.
Must have:
  • Exceptional leadership and teamwork skills
  • Strong communication (Polish & English)
  • Proven people management experience
  • Strategic and operational business understanding
  • Automotive industry experience preferred
  • Deep understanding of service operations
  • Ensuring safe work environment
Perks:
  • Career Development and Training
  • Competitive Salary and Benefits
  • Tesla Stock Options or Cash Award
  • Innovative Projects and Technologies
  • Engaged Team and Positive Work Atmosphere

Job Details

What to Expect

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.


Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.


We offer:

Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training, and development opportunities (e.g., high-voltage training, management training)

Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the forefront

Innovative Projects and Technologies: You have the chance to work on groundbreaking projects and technologies that shape the future of the automotive industry and sustainable energy.

Benefits and Perks: You can expect a competitive salary and benefits package, which includes Tesla stock options or a cash award.

Engaged Team and Positive Work Atmosphere: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy.

What You’ll Do

Leadership:  You need to be a leader and a team-player

Take ownership, and create a culture of trust and accountability

Brand Enthusiasts:  You love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success

Strategist: Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful

Technical background: You have a strong technical aptitude, and a great interest to acquire in- depth knowledge about every role and process in your Service Center. Our Service Managers lead by example, and have a deep understanding of everything moving on the shop floor

Self-awareness and flexibility: you are self-aware, flexible and open-minded

Client oriented: You are an advocate for your team and your customers. Your success depends on theirs

Ensure a safe working environment: you ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre

What You’ll Bring

Experience: Experience of working within the automotive industry is preferable, but not a must

People leader background: Proven background as an exceptional people leader

Performance: Performs well in an agile, fast-paced environment where things can change very quickly

Proven experience of working within a business at both strategic and operational levels

Understanding of legal employee right: you possess understanding of local legal employment rights and processes

Ability to adapt to constantly changing/fluctuating targets and business needs

Proven ability to build strong relationships with other business areas, stakeholder management

Motivation: Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed

A calm, considered approach with exceptional communication skills

MS Office Knowledge: Good knowledge of MS Office

Communication Skills: Able to communicate, read, and write effectively in Polish and English language

Driving license: Must have and continue to maintain a valid driving license and safe driving record

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