The Software Engineer II - DevOps role at Helpshift involves working on the Foundation team to build, maintain, and scale the company's cloud infrastructure.  Responsibilities include automating infrastructure, ensuring monitoring and troubleshooting of production services, architecting solutions to reduce administrative tasks, and maintaining high availability and disaster recovery.  The ideal candidate will have strong systems administration skills, experience with various cloud platforms and tools like Ansible or Puppet, and a deep understanding of networking and databases (including NoSQL and RDBMS).  This position requires significant experience with automation and troubleshooting complex systems.

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

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<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div>Foundation team is at the core of Helpshift engineering. We provide the foundation for the engineers to reliably build, deploy, and scale Helpshift products. We’re responsible for creating, maintaining and scaling tools (software and systems) used by many teams for critical workloads. &nbsp;Foundation team work in following areas:*DevOps*Developer Experience (Deployment, Dev Tools &amp; Core Libraries)*Core Infrastructure (Scalability, Performance &amp; Optimisation)*Security &amp; Compliance*Engineering Processes&nbsp;You’ll be on a team that maintains, builds and scale infrastructure that will be used by the rest of the engineering. You’ll make decisions with a significant impact on Helpshift. There is a lot of work to do to make Helpshift engineers’ work easier and our core infrastructure even more reliable than it is today, and we’d love for you to be part of it. We’re close to the people using our systems, so we constantly get feedback that we can use to make them better.&nbsp;We’re looking for people with a strong background in systems. We’d love to hear from you whether you’re a seasoned systems developer, or whether you’ve just learned you might like working with databases and large scale systems. ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand, automate and scale Helpshift cloud infrastructure. This will involve learning and working with various cloud technologies, scripting languages, and CM tools.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues. ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Architect and implement projects that reduce or eliminate repetitive and administrative tasks.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all services and infrastructure are Highly Available, with Disaster Recovery in place.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performance engineering for backend services and stores such as MongoDB, Elasticsearch, Kafka, HAProxy●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work in a lean team, with a focus on getting things done. </div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div> ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu). ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relevant experience of 5+ years and above. ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good programming skills with focus on scripting (Python, Shell, Perl). ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good fundamental knowledge of networking (TCP/IP, firewalls, routing). ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging. ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with automation tools like Ansible, Puppet, Fabric. ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku. ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have an automation mindset and ability to reason and work with complex systems. ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with managing NoSQL (MongoDB) and RDBMS (PostgreSQL) ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop) ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues </div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div>Hybrid setupWorker's insurancePaid Time OffsOther employee benefits to be discussed by our Talent Acquisition team in India.Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</div></section>

Software Engineer II - DevOps