Specialist, Operational Excellence (OpEx)

About the Opportunity

Key Responsibilities: What You'll be Doing:

• Identify improvement opportunities based on data analysis, and voice of customer analysis and bring back to external stakeholders for further product or campaign enhancements.
• Being the key contact point between OpEx, the operations team, and external stakeholders
• Work with different stakeholders from the operations team to gather insights, understand requirements and develop solutions.
• Drive and lead the process, policies, and procedure re-engineering initiatives with internal and external stakeholders to ensure effective execution and efficiency across business operations activities.
• Proactively address, identify, and tackle potential key issues and blockers in achieving operational excellence within GBS team.
• Foster agile corporations and coordination across different functions during business incidents or crises.
• Take the lead in the governance of GBS function SOPs to ensure the document remains relevant to the standards and requirements of the GBS functions.
• Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.
• Manage and oversee projects related to operational process improvements from initiation to completion.
• Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

Requirements: What We Look For In You

• Bachelor or master Degree in business administration, engineering, operations management, or a related field
• Minimum 3 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement
• Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.
• Proven analytical, documentation, process engineering skills.
• Demonstrated ability to build trust and facilitate consensus among cross-functional teams
• Ability to manage through complexity to identify solutions and deliver results
• Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization
• Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.