Sr. Content Designer 2

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Senior Content Designer, you’ll be a key driver of content strategy and editorial
quality for multiple cross-functional product delivery teams, leading a team of
Content Designers. At PayPal, Content Designers work side by side with UX
Designers, Product Managers, and Researchers to create user experiences that
empower people and businesses around the world. You’ll be a leader on the team, and responsible for leading content design at a higher level, influencing company-wide content strategies, and ensuring consistency and quality across multiple projects or the entire product suite.

Job Description:

Key Responsibilities:

• Create content strategies and systems that the team can use to be more efficient and consistent in the way we work. Oversee large-scale content initiatives and might be involved in setting long-term content goals and strategies. Provide thought leadership and advocate for best practices in content design across the organization.

• Inspire the team to evangelize for our customers, develop the information they need, determine when and how best to communicate with them, and how to do so with a trusted voice that makes them feel cared for and understood.

• Help define the vision for content design and often be involved in high-level stakeholder engagement, strategic planning, and cross-departmental collaboration.

• Drive the definition of a clear and actionable strategic direction for content in your product area. Team leads are accountable for sharing and delivering on these strategies.

• Work with your partners to make sure content is implemented to deliver against the strategy and to PayPal standards.

• Use data and customer feedback to measure the effectiveness and of the content strategy and pivot as needed in real time.

• Work with the Content Foundations team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale.

• Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.

• Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.

• Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers. AI is a big part of our future, so ideas and curiosity around this is greatly appreciated.

Qualifications:

• 10+ years of experience writing for multiple channels and platforms, such as
  websites, apps, email, and social media. You know how and when to use a particular medium.

• Highly experienced professional with a proven track record of delivering high-impact content solutions and strategic insights. Experience operating at a strategic level, guiding content design practices and vision across broader organizational contexts.

• Some experience managing or mentoring writers.

• You’re a customer-driven driver of change. You see products and solutions as part of a customer’s larger journey and you seek to deeply understand that journey through research and data analysis. You will find solutions vs. waiting for them.

• You understand brand and marketing methodologies, but your real expertise is using design thinking in service of creating great products.

• You have a track record of positioning content as an engagement tool that transforms customer relationships.

• You have a history of knocking down organizational obstacles and building sustaining frameworks and partnerships. You are a strong influencer and someone who is comfortable taking the driver’s seat.

• Experience in financial services, payments, B2B or B2C e-commerce is
  preferred.

• Bachelor’s Degree or equivalent in English, Journalism, Communications,
  Marketing, Design, Information Science or related field preferred. Interest in artificial intelligence and machine learning is a huge bonus.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.