Sr Product Manager, Payments (Ordering)

We are moving fast and are adding to our best-in-class team! Joining McDonald's means thinking big every day and preparing for a career that can have an impact around the world. We are customer-obsessed, committed to being leaders, and believe we are better when we work together. McDonald’s has long been an industry leader, innovating to improve the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering extraordinary customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards. Do you like challenges? Join a global cross-functional coalition of payment experts, as we build an ecosystem to support 70+ markets to achieve McDonald’s digital ambitions! We are building the future of payments, creating partnerships with the best in the industry, and incorporating the latest digital wallets around the globe to exceed customer expectations. As a Product Manager, you will drive the product strategy, prioritization, and roadmap for building & optimizing our customer experiences related to payments. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-first product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business. Key Responsibilities:

• Develop and implement the product strategy and roadmap for Payment experiences, aligning with overall business goals and market trends.
• Effectively work within the McDonald’s digital product operating model to drive toward better customer outcomes in accordance with McDonald’s strategic goals.
• Collaborate with partners to implement experiences that align with the global personalization strategy.
• Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product ideas, epics, stories, and acceptance criteria while partnering with engineering & design teams to develop and launch new products and features.
• Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis.
• Use insights to guide product decisions and prioritize product backlog items.
• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
• Facilitate release planning, weekly demos with partners and other Agile practices on an operational basis.
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

What we're looking for:

• Passionate, curious, customer-obsessed leader looking for new solutions for the business, who truly enjoys designing and delivering great experiences to build brand affinity.
• Excellent communication and presentation skills, with the ability to effectively communicate sophisticated concepts to both technical and non-technical audiences at all levels of the organization.
• Capable of finding product solutions that customers love, in a business that has sophisticated operational and service delivery considerations.
• Knowledge and familiarity with UX design, customer experience and customer experience platform technology systems/specifications interdependencies
• Confident working in a quick environment, with a desire to make quick decisions based on continuous prioritization and evolving customer needs.
• Track record of efficiently launching and handling products throughout their lifecycle.
• A proven understanding of relevant analytics and the ability to craft compelling stories using data.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 - $190,310 / per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.