Sr. SOE Manager

Job Title

Job Description

Job Responsibilities:
• Reviews sales operations’ operational objectives and work plans, delegates assignments to subordinates, and regularly reviews objectives to assess and ensure the success of operations.
• Executes company policies that impact immediate operations and potentially influence company-wide practices, ensuring regulatory compliance, operational efficiency and facilitating smooth implementation across all relevant departments.
• Drives adoption of new ways of working, policies, and procedures by leading change initiatives, providing clear guidance and training, and ensuring effective communication to facilitate seamless integration.
• Develops a strategic plan for sales operations that drives growth, and facilitates market expansion by optimizing processes, leveraging data-driven insights, and fostering cross-functional collaboration to enhance competitive positioning.
• Oversees the selection, implementation, and optimization of sales tools and technologies by evaluating system needs, ensuring integration with existing processes, and enhancing their functionality to maximize sales team productivity.
• Supports the maintenance and growth of key customer relationships by streamlining sales operations and delivering exceptional service to enhance customer satisfaction, loyalty, and long-term partnerships.
• Drives continuous improvement of sales operations processes by identifying inefficiencies, implementing best practices, and leveraging data-driven insights to optimize performance and enhance customer engagement.
• Establishes and ensures adherence to budgets, schedules, work plans, and performance requirements to maintain operational efficiency and effectiveness for a function/region/business.
• Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management.
• Oversees the entire contract lifecycle, including renewals, amendments, and terminations, ensuring thorough review and approval of sales contracts, compliance with legal and regulatory requirements, and risk mitigation to optimize contractual outcomes and protect company interests.

Minimum required Education:
Bachelor's/ Master's Degree Business Administration, Project Management, Sales, Marketing or equivalent.

Minimum required Experience:
Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing technology, Healthcare, MedTech or equivalent.

Minimum required Certification:
N/A

Preferred Education:
N/A

Preferred Experience:
N/A

Preferred Certification:
Certified LEAN Basic

Preferred Skills:
• KPI Monitoring and Reporting
• Regulatory Compliance
• Risk Mitigation Strategies
• Contract Management
• Strategy Implementation
• Continuous Improvement
• Operational Management
• People Management
• Operational Excellence Methodologies
• Data Analytics
• Process Improvements
• Go-to-Market Strategies
• Segmentation and Targeting