Talent Acquisition Coordinator

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.  

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Zelis is modernizing the healthcare financial experience for all and we’re growing! We have an exciting opportunity to join our People and Culture Organization as a Talent Acquisition Coordinator. In this position you will play a pivotal role in streamlining our recruitment coordination processes as well as providing with best-in-class service. As part of the People and Culture Operations team you will collaborate with Talent Acquisition Partners and Hiring Managers to ensure alignment of TA recruitment goals. You will join a passionate team on a mission to do great work and have some fun along the way!

POSITION OVERVIEW:

As a Recruiting Coordinator specializing in interview scheduling and logistics, you will be the cornerstone of our commitment to delivering an exceptional candidate experience. Your primary responsibility will be to manage and coordinate all aspects of the interview process, ensuring a seamless and efficient experience for both candidates and Recruiters (Talent Acquisition Partners). You will work closely with recruiters, hiring managers, and candidates to schedule interviews, arrange necessary accommodations, and provide logistical support to ensure a positive experience for all stakeholders. You will contribute to our desire to be an employer of choice and play a vital role in attracting top talent to Zelis.

KEY RESPONSIBILITIES

Interview Scheduling and Feedback:
• Act as the primary point of contact for scheduling interviews in both US and India, demonstrating a customer-centric approach in all interactions.
• Collaborate closely with candidates and interviewers to coordinate and schedule interviews that accommodate preferences and ensure a seamless scheduling experience.
• Utilize scheduling software or tools (Workday + Outlook) to efficiently manage interview logistics and avoid conflicts.

• Coordinate logistical aspects of interviews, including room reservations (if applicable), virtual meeting invites, interview guides/materials & links to candidate pre-work/testing (if applicable).
• Communicate interview details, including date, time, location, and participants, to all relevant parties promptly.
• Coordinate candidate feedback from interviewers following candidate interviews, collating comments, and assessments to inform hiring decisions.
Recruitment Coordination
• Maintain and update applicant tracking system (Workday) to ensure accurate and up-to-date records of candidates and their status in the recruitment pipeline.
• Assist in employer branding initiatives, such as job postings and social media recruitment, as needed.
• Ensure a positive candidate experience by keeping candidates engaged and informed throughout the recruitment process, including the period between offer acceptance and start date. Develop and recommend new ideas for post offer connects with respective stakeholders.
• Ensure compliance by maintaining accurate documentation related to recruitment activities and uphold confidentiality and data protection standards.
Collaboration and Coordination:
• Foster strong relationship with recruiters, hiring managers, and other internal stakeholders, working collaboratively to meet hiring goals while prioritizing candidate satisfaction.
• Communicate effectively with all parties involved, providing timely updates and information to keep everyone informed and aligned.
• Provide backup support for US-based Talent Acquisition Coordinator as needed, ensuring seamless coverage and continuity of recruitment operations.
Qualifications:
• Previous experience in a recruiting coordination or administrative role, preferably in a fast-paced environment that emphasizes delivering exceptional service and building positive relationships.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple priorities simultaneously.
• Excellent communication skills, both written and verbal, with a genuine passion for helping others and a commitment to exceeding expectations.
• Proficiency in scheduling software or tools (e.g., Google Calendar, Microsoft Outlook, applicant tracking systems, preferably Workday).

• Attention to detail and a commitment to accuracy in managing interview logistics.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Bachelor's degree or equivalent experience preferred.

WORKING CONDITIONS:
• Shift timings – 2 PM to 11 PM
• Expectation to work primarily in the Zelis-India office regularly (5 days a week)
• Willingness to work outside of normal business hours as required to collaborate with teams outside of India.

We offer competitive compensation packages, including healthcare benefits and opportunities for professional development and growth. If you are a motivated and detail-oriented person who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Zelis is modernizing the healthcare financial experience for all and we’re growing! We have an exciting opportunity to join our People and Culture Organization as a Talent Acquisition Coordinator. In this position you will play a pivotal role in streamlining our recruitment coordination processes as well as providing with best-in-class service. As part of the People and Culture Operations team you will collaborate with Talent Acquisition Partners and Hiring Managers to ensure alignment of TA recruitment goals. You will join a passionate team on a mission to do great work and have some fun along the way! 

Position Overview:

As a Recruiting Coordinator specializing in interview scheduling and logistics, you will be the cornerstone of our commitment to delivering an exceptional candidate experience. Your primary responsibility will be to manage and coordinate all aspects of the interview process, ensuring a seamless and efficient experience for both candidates and Recruiters (Talent Acquisition Partners). You will work closely with recruiters, hiring managers, and candidates to schedule interviews, arrange necessary accommodations, and provide logistical support to ensure a positive experience for all stakeholders. You will contribute to our desire to be an employer of choice and play a vital role in attracting top talent to Zelis. 

KEY RESPONSIBILITIES

Interview Scheduling and Feedback: 

• Act as the primary point of contact for scheduling interviews in both US and India, demonstrating a customer-centric approach in all interactions. 
• Collaborate closely with candidates and interviewers to coordinate and schedule interviews that accommodate preferences and ensure a seamless scheduling experience. 
• Utilize scheduling software or tools (Workday + Outlook) to efficiently manage interview logistics and avoid conflicts. 
• Coordinate logistical aspects of interviews, including room reservations (if applicable), virtual meeting invites, interview guides/materials & links to candidate pre-work/testing (if applicable).
• Communicate interview details, including date, time, location, and participants, to all relevant parties promptly. 
• Coordinate candidate feedback from interviewers following candidate interviews, collating comments, and assessments to inform hiring decisions.

Recruitment Coordination 

• Maintain and update applicant tracking system (Workday) to ensure accurate and up-to-date records of candidates and their status in the recruitment pipeline.  
• Assist in employer branding initiatives, such as job postings and social media recruitment, as needed.  
• Ensure a positive candidate experience by keeping candidates engaged and informed throughout the recruitment process, including the period between offer acceptance and start date.  Develop and recommend new ideas for post offer connects with respective stakeholders.  
• Ensure compliance by maintaining accurate documentation related to recruitment activities and uphold confidentiality and data protection standards.  

Collaboration and Coordination: 

• Foster strong relationship with recruiters, hiring managers, and other internal stakeholders, working collaboratively to meet hiring goals while prioritizing candidate satisfaction. 
• Communicate effectively with all parties involved, providing timely updates and information to keep everyone informed and aligned. 
• Provide backup support for US-based Talent Acquisition Coordinator as needed, ensuring seamless coverage and continuity of recruitment operations. 

Qualifications: 

• Previous experience in a recruiting coordination or administrative role, preferably in a fast-paced environment that emphasizes delivering exceptional service and building positive relationships. 

• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple priorities simultaneously. 

• Excellent communication skills, both written and verbal, with a genuine passion for helping others and a commitment to exceeding expectations. 

• Proficiency in scheduling software or tools (e.g., Google Calendar, Microsoft Outlook, applicant tracking systems, preferably Workday). 
• Attention to detail and a commitment to accuracy in managing interview logistics. 
• Ability to maintain confidentiality and handle sensitive information with discretion. 

• Bachelor's degree or equivalent experience preferred. 

WORKING CONDITIONS: 

• Shift timings – 2 PM to 11 PM 
• Expectation to work primarily in the Zelis-India office regularly (5 days a week) 
• Willingness to work outside of normal business hours as required to collaborate with teams outside of India. 

We offer competitive compensation packages, including healthcare benefits and opportunities for professional development and growth. If you are a motivated and detail-oriented person who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.