Customer Success Manager - France

9 Months ago • 4 Years + • Customer Service

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Job Description

    • You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
    • Help our clients understand their needs and which of our features and products best match their goals and expectations
    • Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
    • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
    • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
    • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
    • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
    • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
    • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

What we expect from you:

    • A university degree in Business, Marketing, Engineering, or related fields
    • Strong communication skills in both writing and speaking (English and French)
    • 4 years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization.
    • To have digital marketing-related experience in a customer-oriented position
    • Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
    • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
    • Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
    • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
    • Superior project and time management skills. A keen eye for detail is a plus!
    • Passion for testing, measuring and improving outreach and follow up effectiveness
    • The ability and flexibility to work in a fast-paced startup environment
    • Solid understanding of basic web concepts and digital marketing.
Was this position made for you?
So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

USE Insider - Vice President of Sales

USE Insider

Paris, Île-de-France, France (Hybrid)
3 Months ago
ARHS - Application Security Expert

ARHS

Amsterdam, North Holland, Netherlands (On-Site)
9 Months ago
Go Fund Me - Renewals and Sales Support Specialist

Go Fund Me

United States (Remote)
3 Weeks ago
USE Insider - Solutions Architect - Chile

USE Insider

Chile Chico, Aysén, Chile (Hybrid)
9 Months ago
Nagarro - Senior Cloud Consultant

Nagarro

Germany (Remote)
4 Months ago
HHA Exchange - Manager, Customer Success

HHA Exchange

Minneapolis, Minnesota, United States (Hybrid)
1 Month ago
Resolver - Director, Customer Service

Resolver

Toronto, Ontario, Canada (Hybrid)
4 Months ago
Unity - Customer Experience Advisor

Unity

Tokyo, Japan (On-Site)
2 Months ago
Dialpad AI - Customer Success Specialist

Dialpad AI

Pasig, Metro Manila, Philippines (Remote)
3 Weeks ago
Highspot - Senior Customer Success Manager, EMEA - Enterprise

Highspot

London, England, United Kingdom (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Diligent Corporation - Senior Product Manager (AI & Due Diligence)

Diligent Corporation

London, England, United Kingdom (Hybrid)
3 Weeks ago
NCR Voyix - Software Engineer IV / Java Full Stack Developer

NCR Voyix

Hyderabad, Telangana, India (On-Site)
1 Month ago
Cognite - Head of Events & Field Marketing

Cognite

Phoenix, Arizona, United States (Hybrid)
2 Months ago
Gloss Genius - Product Manager, Business Scalability

Gloss Genius

New York, United States (Hybrid)
2 Weeks ago
Unity - Senior Manager, Business Intelligence

Unity

Helsinki, Uusimaa, Finland (On-Site)
3 Weeks ago
Salesforce - Growth Business Account Executive - Bilingual (English/French)

Salesforce

Montreal, Quebec, Canada (Remote)
6 Months ago
NCR Voyix - Software Engineer IV - C#.Net

NCR Voyix

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Alpha Sense - Staff Generative AI Engineer

Alpha Sense

New York, United States (On-Site)
2 Months ago
Synthesia - Digital Customer Success Manager

Synthesia

London, England, United Kingdom (On-Site)
2 Weeks ago
velotio technologies  - Lead Fullstack Engineer

velotio technologies

Pune, Maharashtra, India (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Paris, Île-de-France, France

Mainbot studios - Customer Care Specialist

Mainbot studios

Paris, Île-de-France, France (On-Site)
3 Weeks ago
PwC - Consultant expérimenté & Manager - Conseil aux organisations | Finance / Consolidation | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
9 Months ago
Thales - Cybersecurity Architect Consultant

Thales

Bordeaux, Nouvelle-Aquitaine, France (Hybrid)
2 Months ago
Match Group - Senior Payroll Officer

Match Group

Paris, Île-de-France, France (Hybrid)
3 Months ago
Assystems - Automation Project Manager

Assystems

Cattenom, Grand Est, France (On-Site)
1 Month ago
We are social - CDI - Junior Analyst

We are social

Paris, Île-de-France, France (Hybrid)
2 Months ago
Electronic Arts - Senior Accountant, Controllership, Europe

Electronic Arts

Lyon, Auvergne-Rhône-Alpes, France (Hybrid)
3 Months ago
Assystems - Ingénieur Opérationnel H/F

Assystems

Marseille, Provence-Alpes-Côte D'Azur, France (On-Site)
9 Months ago
PwC - Consultant Manager Conformité - Assurance | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
10 Months ago
extreme network - Country Manager - France

extreme network

Massy, Île-de-France, France (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

WebFX - Customer Support Specialist (SaaS Experience)

WebFX

(Remote)
5 Months ago
quience - Customer Service Representative, Retention Specialist

quience

Toronto, Ontario, Canada (On-Site)
1 Month ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

London, England, United Kingdom (On-Site)
5 Months ago
Evolution  - Service Support Specialist in Medellín, Colombia (On-site)

Evolution

Medellín, Antioquia, Colombia (On-Site)
8 Months ago
Veeam Software - Customer Success Representative

Veeam Software

Mumbai, Maharashtra, India (On-Site)
3 Months ago
D-market - Customer Support Specialist

D-market

Ukraine (On-Site)
2 Weeks ago
ComeOn Group - Dutch Speaking Customer Experience Agent

ComeOn Group

Andalusia, Spain (Hybrid)
4 Months ago
Luxoft - Partnerships and Customer Success Lead

Luxoft

(Remote)
8 Months ago
Hawkeye Innovations - Basketball Remote Support Technician

Hawkeye Innovations

Basingstoke, England, United Kingdom (Remote)
3 Weeks ago
Autodesk - Escalation Lead – Sr. Technical Support Specialist – BIM / Revit

Autodesk

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Remote)

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Hybrid)

Istanbul, İstanbul, Türkiye (Hybrid)

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Hybrid)

Seoul, South Korea (Hybrid)

Istanbul, İstanbul, Türkiye (On-Site)

Taipei City, Taiwan (Hybrid)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug