Lead Technical Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal is seeking a seasoned Product Lead to drive the end-to-end partner experience for PayPal for Platforms. In this high-impact role, you will own the full partner and merchant lifecycle ; from onboarding and configuration to reporting and ongoing management, while championing seamless integration, embedded payments, and financial services. You will define and execute the product roadmap, deliver intuitive SDKs and APIs, and build trusted relationships with strategic partners. Join us to shape the future of embedded finance at one of the world’s most trusted payments companies.

You will lead the end-to-end partner experience for PayPal for Platforms, managing onboarding, partner setup, configuration, settings, reporting, and merchant lifecycle management. Defining and executing the product roadmap for all partner-facing tools, workflows, and SDK integrations, you’ll ensure a seamless, reliable, and scalable experience for platforms and their merchants. You'll be responsible for driving the strategy, building, and launching embedded payments and financial services that enable platforms to offer integrated payment acceptance and financial tools within their own environments.
To champion the developer experience, you’ll work closely with engineering to deliver intuitive, robust SDKs and APIs that simplify integration and accelerate time to market. Partner onboarding and compliance processes will be streamlined under your guidance, ensuring alignment with global regulatory and risk requirements. You'll also create advanced reporting and analytics capabilities to provide partners with actionable insights into merchant activity, performance, and lifecycle events.
Managing the full merchant lifecycle from the platform perspective—including onboarding, support, risk management, and offboarding—will be a key focus. In addition, you’ll establish and maintain strong feedback loops with partners and developers to continuously improve features, documentation, and support resources. Monitoring and analyzing KPIs to track partner engagement, satisfaction, and business impact, you’ll use data to inform product decisions. Staying ahead of industry trends, regulatory changes, and the competitive landscape, you’ll help ensure PayPal for Platforms remains a market leader in partner and developer experience.

This job contributes to product strategy alongside cross-functional stakeholders, ensuring alignment with the shared vision. It includes implementing an architectural roadmap that balances innovative design with regulatory requirements, customer needs, and profitability. The position focuses on enhancing customer experience and monitoring success metrics through usability studies and market analysis. Responsibilities also encompass managing workstreams for analytics and competitive analysis, overseeing product profitability, participating in operational reviews, and collaborating with content developers, data scientists, and designers. This job is an individual contributor.

Job Description:

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.

• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.

• Controls for the customer experience and customer needs in product requirements and as an input to decision making.

• Monitors metrics that inform the success of products including usability studies, research and market analysis.

• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.

• Monitors product profitability measures, including budget.

• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.

• Partners with content developers, data scientists, product designers and user experience researchers.

Required Qualification:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

• 10+ years of product management experience, with significant focus on payments, fintech, platforms, or marketplace ecosystems.

• Proven track record in building and scaling B2B or platform products, with deep expertise in SDKs, APIs, and developer experience.

• Demonstrated experience building and launching embedded payments and financial services solutions within platform or SaaS environments

• Strong platform thinking: ability to design solutions that serve both business and technical stakeholders, including developers, compliance, and operations.

• Demonstrated experience managing the partner lifecycle: onboarding, enablement, engagement, performance tracking, and renewal/termination.

• Be a customer champion: comfortable engaging with strategic partners, building deep, trusted relationships, and advocating for their needs throughout the product lifecycle.

• Exceptional analytical skills, with a data-driven approach to product strategy and success measurement.

• Outstanding cross-functional leadership and communication skills; able to influence and align stakeholders at all levels.

• Experience working with compliance, risk, and regulatory requirements in payments or financial services.

• Customer-obsessed mindset with a passion for delivering outstanding user and developer experiences for partners and their merchants.

• MBA preferred. Advanced technical background a plus.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $152,500 to $262,350

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.