Team Leader

5 Months ago • All levels • Operations

Job Summary

Job Description

As a Team Leader at Grosvenor Casino, you'll be responsible for leading and motivating a team of Food & Beverage hosts to provide exceptional customer service. You'll ensure a smooth and efficient operation of the food and beverage service, creating a welcoming and engaging atmosphere for guests. Your responsibilities will include: training and mentoring team members, resolving customer issues, managing inventory and supplies, and ensuring compliance with all safety and hygiene standards. You'll be a key player in delivering a high-quality dining experience and contributing to the overall success of the casino.
Must have:
  • Excellent customer service skills
  • Ability to lead and motivate a team
  • Strong communication and interpersonal skills
  • Experience in food and beverage service
Perks:
  • Share of Tips
  • Outside of London Night Shift Bonus
  • 50% Off All Food
  • Team Incentives & Events
  • Free Uniform
  • Career Growth

Job Details

Job Description

  • Salary – £11.44 per hour
  • Balanced 40-hour work week – Because we believe in work-life harmony
  • Share of Tips – Your exceptional service is recognised with a share of the tips
  • Outside of London Night Shift Bonus – Enjoy an extra £1 per hour, adding more to your pay
  • 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price
  • Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events 
  • Free Uniform – We provide a professional uniform so you can look sharp at no cost
  • Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company 

 

As a Food & Beverage host for Grosvenor Casino, you'll be at the forefront of it all, making our customers feel welcome, creating an atmosphere that leaves them wanting more. You'll gain the knowledge and skills to present our menus confidently & effectively, providing a first-class customer service to our customers. Ready for an exciting new challenge in a fun and engaging environment? #LI-CW1 #LI-Onsite.

Qualifications

We'll teach you all you need to know and the skills to be a superstar F&B Host, all we ask is that you bring along personality, a smile and are able to engage with our customers.

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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