Team Leader CoE Air

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Air Operations Execution includes roles that manage and operate aircraft fleets and air cargo transport.
Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.

The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.

Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.

Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.

Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
 

Key Responsibilities:

• Actively engage with origin offices to resolve necessary issues.

• Monitor team’s performance on timeliness, accuracy and productivity and make sure Global KPIs are met.

• Closely monitor daily production status of the team to ensure smooth production.

• Plan leave and shift schedule for the team. Assist in providing support for absenteeism.

• Review and approve/reject overtime work for team members when needed.

• Responsible to coordinate on department’s administrative tasks, including working hour file maintenance, Weekly report Statistics etc.

• Attend weekly managers meeting upon request.

• Work closely with management to meet Critical Success Factors.

• Contribute to and participate in annual appraisals.

• Gather data and generate weekly in house reports to measure performance against critical success factors.

• Record individual team member’s weekly statistics and present to individuals in order to enhance their performance.

• Ensure team members follow company policies and guidance as per staff handbook.

• Perform other job related duties as required and assigned.

• Constantly review standard working procedures within your areas and update timely whenever necessary.

• Advise team members of new IOPs and make sure they are being followed.

• Ensure internal processes are being continuously analysed to identify possibilities for improvement and ensure full implementation.

• Continuously review business processes, identify and propose changes that will improve quality, timeliness and productivity.

• Keep Department Head informed on all critical issues related to performance in general as well as specific ones.

Key Competencies:
 

Result Orientation: Aligns meaningful objectives with business goals. Develop plans that get significantly change. Motivates team and gets others buy-in to overcome barriers to support goal accomplishment on time.

Team Management: Provides resources to remove obstacles for team goal accomplishment. Openly shares importance and relevant information and involves team members in decision making. Encourages honest and direct feedback, and provides appropriate guidance to build confidence in team members’ ability to excel. Demonstrates Model commitment to the team.

Focus on quality: Establishes a feasible standard on work procedures. Monitors tasks and provides guidance to staff to ensure team high-quality outputs. Corrects quality issues and informs management on quality achievement periodically.

Communication Skills: Facilitates and organizes open communication at a shared atmosphere in major and important points with clear purposes. Enhances audience understanding by different techniques. Correctly responds messages impact to others appropriately.

Interpersonal Skills: Considers other’s opinions which even conflict with owns. Excites interest in description of expectations, requests or future states. Summarizes necessary information to clarify current situation. Presents procedural suggestions by different approaches to gain commitment.

Creative Problem Solving: Clarifies company policies, challenges approaches of others. Guides team member’s brainstorms and draws upon diverse sources for solutions. Combines ideas in unique way from multiple perspectives. Evaluates the risks and opportunities before selecting the most appropriate solution. Recognizes and rewards team members for innovation ideas.

Who are we looking for:

• With at least 3-5 years leadership/team management, performance and change management experience.

• Must have relevant experience in either Shipping, Logistics, Forwarding, Supply Chain operations, Air Products, Airfreight industry or in BPO set up, plus knowledge and experience in Financial Operations for Import Transactions/Processes. Good to have export transactions background.

• Knowledgeable in RCA, knows how to understand numbers – story telling, KPI (Performance Discussion), workforce management – capacity planning/headcount planning.

• Strong experience in stakeholder management and presentations.

• Average verbal and written English skills for co-ordination with Shippers, Warehouse, Carriers and end to end customers.

• MS Office Proficient.

• Good to have experience in Projects and Process Improvement.

• Bachelor's Degree graduate.

• Flexible to work in dayshift schedule (APA timezone) and Hybrid set up.

• Amenable to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.