テックサポートマネージャー|Tech Support Manager

3 Months ago • 5 Years + • Product Management

Job Summary

Job Description

The Tech Support Manager will play a crucial role in managing various game development projects, collaborating with global teams. Responsibilities include project management (Agile/Scrum), requirements gathering, communication coordination, problem-solving, partner management, market research, operational support, and resource coordination across multiple departments. The ideal candidate will possess at least 5 years of project management experience in the gaming or technology industry, strong communication skills in Japanese and English (Chinese is a plus), and the ability to handle complex challenges in a fast-paced environment.
Must have:
  • 5+ years project management experience
  • Agile/Scrum proficiency
  • Global team collaboration
  • Japanese & English fluency
  • Problem-solving & risk assessment
Good to have:
  • Chinese language skills
  • Experience in gaming industry
Perks:
  • Commuter allowance
  • Communication allowance
  • Self-development allowance
  • Overtime meal allowance
  • Annual health check-up
  • Free drinks
  • Gift cards
  • EAP
  • Holiday bonus

Job Details

Responsibilities:

仕事内容

1. プロジェクト管理:ゲーム開発の豊富な経験を持ち、世界中の開発および製品チームと協力して、各種プロジェクト管理に参加します。 

2.ニーズ収集:プロジェクト関係者と緊密に連携し、ニーズを収集し、プロジェクトの範囲を定義して明確なスケジュールとタスクロードマップを策定します。 

3. コミュニケーション調整:プロジェクト進捗、ステータスレポート、主要な意思決定、リスク評価をタイムリーにフォローします。 

4.問題解決:プロセスの痛点を特定し、改善策を実施します。 

5.パートナーマネジメント:業界のパートナーとの長期的な関係を構築・維持します。 

6.市場調査:市場および業界の調査を行い、ビジネス判断をサポートします。 

7.運営サポート:技術チームや他の利害関係者と密接に協力し、内部運営とワークフロー管理を支援します。 

8.リソース調整:本社と連携し、さまざまな部門(人事、総務、IT、財務、調達、施設など)のニーズを調整・管理し、地域オフィスのコンプライアンスを確保します。

Job Description

1. Project Management: Participate in various project management tasks leveraging extensive experience in game development, collaborating with development and product teams worldwide.

2. Requirements Gathering: Work closely with project stakeholders to gather requirements, define project scope, and establish clear schedules and task roadmaps.

3. Communication Coordination: Follow project progress, provide status reports, facilitate key decisions, and assess risks in a timely manner.

4. Problem Solving: Identify process pain points and implement improvement measures.

5. Partner Management: Build and maintain long-term relationships with industry partners.

6. Market Research: Conduct market and industry research to support business decisions.

7. Operational Support: Collaborate closely with technical teams and other stakeholders to assist with internal operations and workflow management.

8. Resource Coordination: Liaise with the head office to coordinate and manage the needs of various departments (HR, administration, IT, finance, procurement, facilities) to ensure regional office compliance.

Requirements:

応募資格

1.5年以上のプロジェクト管理経験があり、ゲームおよび技術業界の経験がある方を優遇。 

2.プロジェクト管理の方法論(Agile/Scrum)、リソース管理実践に精通していること。 

3.多文化のグローバルチームと効果的に協力できる能力。 

4.日本語と英語での優れた口頭および書面でのコミュニケーション能力を持ち、中国本社とのやりとりをするため、中国語ができる方を優遇。 

5.プレッシャー下でも働き、複雑で多岐にわたる課題に対処できること。

Requirements

1. At least 5 years of project management experience, with preference for those with experience in the gaming and technology industries.

2. Proficiency in project management methodologies (Agile/Scrum) and resource management practices.

3. Ability to effectively collaborate with multicultural global teams.

4. Excellent verbal and written communication skills in Japanese and English; proficiency in Chinese is a plus for communication with the headquarters.

5. Ability to work under pressure and handle complex and diverse challenges.

賃金

年収額:応相談(昇給/賞与あり)

※経験・スキル等を考慮し、当社規定により優遇します。

※固定残業代月35時間分を含みます。超過分は別途支給します。

労働時間・休日

就業時間 09:30 ~ 18:30  休憩時間 60分

役職により裁量労働制あり

完全週休2日制(土日・祝日)

有給休暇:入社初年度は、入社月により期間按分付与。在籍年数踏まえて最大22

年末年始休暇(12/30~1/3

病気休暇(有給):12日/年(有給休暇とは別途付与)

福利厚生

<各種保険>

健康保険 雇用保険 労災保険 厚生年金保険 総合福祉団体定期保険(GTL)

業務災害安心総合保険(GPA)、団体長期障害所得補償保険(GLTD)

海外旅行保険

<各種手当>

通勤手当(定期代全額支給) 通信手当(上限1万円/月) 自己啓発手当(上限2万円/月) 残業深夜食事手当(上限1200円/日) 定期健診手当(上限7万5千円/年1回)

<支援制度・その他待遇>

フリードリンクコーナー ギフトカード(お盆、正月の2回支給、2万円/1回

従業員支援プログラム(EAP) 慶弔見舞金 永年勤続賞/休暇

この求人広告に記載されているポリシー(給与、福利厚生、労働条件などを含むがこれに限らない)は、会社のリアルタイムポリシーに応じて調整される可能性があります。

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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