Technical Operations Country Manager

Evolution is a world-leading Business-2-Business provider in product innovation and software development for online casinos. Thousands of people around the world enjoy our services every day. We are now looking for more ambitious talent to join our team as we break new ground in one of the world’s fastest moving industries.

With approximately 22.000 team members across more than 40 locations, the company develops, produces, markets, and licenses fully integrated Live Casino and Slots solutions to gaming operators globally. Evolution operates broadcasting studios in Latvia, Malta, Georgia, Canada, and the U.S. and is rapidly expanding to other locations around the world.

In line with our key corporate value ALIVE, we are entrepreneurs who innovate for a living and always look for the next opportunity. We aim to always be in the forefront. Our reliability comes from our commitment to DO RIGHT by acting with integrity in everything that we do and always striving for top-quality in our delivery. We believe that our advantage is that we WORK TOGETHER, and we celebrate our diverse backgrounds as critical to our business success.

Are you our next EVOlutioneer?

Job Summary:

The role of Technical Operations Country Manager is a strategic leadership position that entails overseeing all facets of technical operations within a dynamic Live-Studio production environment. This pivotal role encompasses a spectrum of responsibilities, beginning with the development and maintenance of studio environments. The role is entrusted with ensuring the seamless execution of broadcasted content, orchestrating a diverse array of technical experts and teams in Video, Audio, Information Technology (IT), Build Crew, Equipment Support, and other Technical Operation teams. 

As a leader in technical projects management, the Country Manager directs the orchestration of the full stack of equipment necessary for project delivery. This extends to the meticulous oversight of spare or daily maintenance stock items essential in broadcasting, studio environment furniture, and server room equipment. Additionally, the position involves active participation in the strategic planning of studio pavilions (Gaming Floors), collaborating with infrastructural engineers and construction project managers. 

One of the key responsibilities is to foster collaboration among International and local technical experts, emphasizing standardization and development synergies. The Technical Operations Country Manager is envisioned as an individual possessing not only a profound understanding of cutting-edge technologies but also demonstrating adept personnel management skills and an unwavering commitment to upholding the highest standards of live broadcasting production quality. This role serves as a unifying force, bringing together diverse elements to create a harmonious and technologically advanced production environment.

Duties :

1. Provide visionary leadership to a diverse team of technical experts in various, cultivating a culture of innovation, collaboration, and excellence.
2. Conduct professionals staff hiring & development to keep the technical team abreast of emerging technologies and industry best practices.
3. Collaborate closely with project managers, stakeholders, and cross-functional teams to align technical capabilities.
4. Foster collaboration, particularly inside the department with IT, Video, Audio, Equipment Support, Studio Engineering, R&D and Internal Production teams over the globe on international level, to optimize workflow and development efficiency.
5. Lead the strategic planning and execution of cutting-edge technical infrastructure, ensuring unparalleled capabilities for 24/7 Live-Studio Production. This encompasses not only meticulous studio floor and studio planning but also the foresight to anticipate potential challenges in studio construction, coupled with the ability to devise flexible solutions
6. Oversee the maintenance, calibration, and deployment of broadcast equipment in tight timelines and guarantee optimal performance.
7. Implement and oversee adherence to relevant systems and control department flow of ticket system project of technical teams, e.g. Confluence ( JIRA ), Microsoft Automatization or other ERP platforms.
8. Monitor and manage the environmental conditions of technical spaces, such as server rooms and studio areas, to ensure optimal performance and equipment longevity.
9. Implement and refine workflows to optimize the utilization of technical resources, enhancing productivity and reducing operational bottlenecks.
10. Maintain a deep understanding of industry regulations, standards, and emerging technologies, ensuring the organization's technical operations remain at the forefront of compliance.
11. Contribute to the development of comprehensive budgets for technical operations, exercising fiscal responsibility while ensuring the delivery of cutting-edge services
12. Develop and implement robust contingency plans for technical failures or emergencies of live broadcasts, ensuring the seamless execution of emergency response protocols of 24/7/365 Live Production Studio.
13. Evaluate tight collaboration with procurement & logistics teams, give technical directions to suppliers and foresee equipment procurement & logistics processes.
14. Manage technical aspect relationships along procurement & logistics, with technical service providers and contractors, ensuring the timely delivery of services or equipment, also adherence to quality standards.
15. Ensure team of professionals and technical experts are equipped with tools and materials required builds and maintenance.
16. Perform other duties, as asked by the manager, which are related to this position, and which meet the qualifications

Responsibilities

The employee is responsible for:

• Management of Technical Operations team.
• Management or equipment installation, maintenance, and repairs according with provided timelines and procedures.
• Ensuring uninterrupted work of studio technical equipment.
• Proper, high quality and timely execution of his work duties.
• Careful work with the property of Company.
• The compliance and accuracy working with the provided information.
• The compliance of actions to internal regulations and instructions.
• Activities related to person safety.

• Advanced degree in Broadcast Engineering, Information Technology (IT), or a related field preferred.
• Extensive leadership experience in technical operations within the broadcasting industry, demonstrating a track record of strategic planning and execution.
• Proven proficiency in managing cutting-edge broadcast equipment, server room systems, and emerging technologies.
• Exceptional problem-solving skills and the ability to make informed decisions in high-pressure environments.
• High working proficiency in English, encompassing both written and verbal communication skills at a professional level.
• Outstanding interpersonal and communication skills, with the ability to lead and inspire cross-functional teams.

• Minimum of 5 years in Live studio broadcasting production or broadcasting transmission facilities on technical managerial role.