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Technical Solutions Consultant, Customer Experience

Technical Solutions Consultant, Customer Experience

2 Months ago • All levels • Product Management • Undisclosed

About the job

8 skills required for this role

Add these skills to join the top 1% applicants for this job

java

cpp

unix

python

sql

linux

mysql

cross-functional

Job Description

The Technical Solutions Consultant, Customer Experience role within gTech Ads Sellside focuses on resolving complex technical issues and optimizing workflows for Google's sales teams and publishers. This involves troubleshooting data and tool access problems, collaborating with Product Managers and Software Engineers to improve existing tools and develop new ones, and working closely with internal and external stakeholders (consumers, advertisers, publishers) to deliver technical solutions. The position requires strong analytical and problem-solving skills, excellent communication, and the ability to manage stakeholder expectations. Responsibilities include analyzing and resolving technical issues, identifying opportunities for workflow automation, collaborating on code development and implementation to enhance troubleshooting and user experience, and communicating technical and business feedback.

Must have:

Bachelor's degree or equivalent experience
System design or programming experience (Java, C++, Python)
Technical troubleshooting expertise
Partner/customer management experience
Strong communication and collaboration skills

Good to have:

SQL/MySQL knowledge
Unix/Linux OS and commands
Project management skills
Technical leadership
Ability to travel

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
Experience in either system design or in one programming language (Java, C++, Python, etc.).
Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands.
Ability to collaborate, build consensus, deliver and drive technical decisions with various sized customer stakeholder groups.
Ability to travel to meet with specific partner and client stakeholders.
Strong technical leadership, project management, analytical problem solving, and troubleshooting skills.

About the job

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gTech Ads Sellside is a solution-generating base that helps our sales teams and publishers. These solutions need to be scalable to support customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Analyze and resolve complex technical problems and roadblocks around data and tools access.
Identify opportunities to optimize and automate workflows across a wide variety of projects.
Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products.
Collaborate with Consumer and Engineering teams to write complex code and implement tools to improve troubleshooting efficiency and the end user experience.
Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.