Technical Support Engineer

1 Month ago • 1-3 Years • Full Stack Development

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support team, you will own, troubleshoot, and solve customer technical issues, collaborating across teams and using various tools and practices. You'll build communities with peers, share knowledge, and develop technical and professional proficiency through training. You'll also identify and escalate product defects to contribute to Microsoft product improvements. This role requires fluency in Mandarin and confident communication in English. The position offers flexibility with up to 50% remote work. Responsibilities include issue resolution, knowledge sharing, skill development, and contributing to product improvement. The role requires strong problem-solving, collaboration, and research skills.
Must have:
  • Bachelor's degree in CS/IT or related field and 1+ years of experience OR 3+ years of experience
  • Fluent in Mandarin (reading, writing, speaking)
  • Confident in English (reading, writing, speaking)
  • Issue investigation and resolution
  • Collaboration and knowledge sharing

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.


ASP.NET .NET Edge Browsers

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

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