As a Technical Support Engineer, you will diagnose, troubleshoot, and resolve technical issues for customers, ensuring rapid resolution and minimal disruption. You'll manage cases, perform root cause analysis, and collaborate with engineering and product teams. You will need to provide solutions and maintain product stability and customer satisfaction. This role involves working with Salesforce, configuring workarounds, and managing customer inquiries through various channels. The responsibilities include documenting discussions, maintaining composure in stressful situations, and communicating complex concepts clearly to clients. You will be expected to work autonomously, as well as with other technical support staff.