As a Technical Support Engineer at Sitetracker, you will diagnose, troubleshoot, and resolve technical issues for customers. Your responsibilities include investigating system outages, performance issues, and technical roadblocks to ensure rapid resolution and minimal disruption. You will manage incoming cases, perform root cause analysis, and collaborate with engineering and product teams to solve complex technical challenges. You will be expected to quickly respond to high-priority incidents and provide effective solutions, maintain product stability, and ensure customer satisfaction.