Sr Operations Engineer

2 Months ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

The Senior Operations Engineer provides technical solutions to complex problems. This role addresses customer issues, application problems, and concerns requiring detailed analysis and research. Responsibilities include installing, configuring, operating, and evolving infrastructure like networks, servers, and external services, such as the cloud. The role involves providing escalated technical support, analyzing requirements, prioritizing requests, participating in database design reviews, and optimizing server hardware and software. The engineer will also create and track metrics, analyze them for deviations, and monitor production servers, applications, and alarms to ensure optimal performance and resolve issues. This role involves using alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support, and performing User Acceptance Test in the production environment and perform relevant error research. The position requires excellent customer service, analytical, and communication skills.
Must have:
  • Provide escalated technical support for complex technical issues.
  • Analyze requirements and prioritize requests.
  • Install, monitor, maintain, support, and optimize server hardware and software.
  • Exceptional customer service skills and demeanor.
  • Excellent analytical, multitasking, and communication skills.
Good to have:
  • Certification on operating systems and databases (Preferred)
Perks:
  • Competitive total compensation
  • Flexible/remote work
  • Inclusive, collaborative, and transparent organizational culture

Job Details

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Sr Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).

-

Some of What You'll Do

Scope of the Role: 

  • Direct Reports: This is an individual contributor role with no direct reports 

 

Key Responsibilities: 

  • Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.  

  • Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests. 

  • Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements 

  • Install, monitor, maintain, support, and optimize all production server hardware and software.  

  • Create, track and report metrics for capacity planning. Analyze current capacity and provide recommendations. Participate with database capacity planning, benchmarks.  

  • Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution. 

  • Analyze metrics and identify the possible reasons for any achievements or deviations. 

  • Action plan and execute for the feedback received from customers. 

  • Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. 

  • Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. 

  • Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. 

  • Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction. 

  • Error research based on the warnings, errors available in the production logs. 

  • Prioritize the production issues by analyzing the logs, database entries and processes. 

  • Perform User Acceptance Test in the production environment and perform relevant error research. 

Experience, Education and Certification: 

  • Bachelor degree in computer science, electronics or telecommunication or equivalent work experience. 

  • 5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. 

  • Certification on operating systems and databases (Preferred) 

 

 

Additional Requirements: 

  • Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients 

  • Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.  

-

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

Similar Jobs

PhonePe - Site Reliability Engineer

PhonePe

Pune, Maharashtra, India (On-Site)
2 Months ago
Varonis  - Payroll Specialist

Varonis

New York, United States (On-Site)
1 Month ago
Workato - AI Solutions Architect

Workato

Hyderabad, Telangana, India (On-Site)
2 Months ago
ISS Stoxx - Production Support Engineer

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
1 Year ago
Ubisoft - Intern Game Tester

Ubisoft

Chengdu, Sichuan, China (On-Site)
5 Months ago
Assystems - Design Engineer – Substation (Civil & Structural)

Assystems

Gurugram, Haryana, India (On-Site)
9 Months ago
Crunchyroll - Director of Engineering, Android

Crunchyroll

Dallas, Texas, United States (On-Site)
5 Months ago
Bebopbee - Sr. Software Engineer

Bebopbee

Palo Alto, California, United States (Remote)
2 Months ago
Mozilla - Senior Software Engineer

Mozilla

Finland (Remote)
2 Months ago
luxsoft - Murex Support Engineer

luxsoft

Mexico (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Interactive Brokers - Senior Platform Engineer

Interactive Brokers

Chicago, Illinois, United States (Hybrid)
1 Month ago
Christ Fellowship - Everywhere Coordinator

Christ Fellowship

Palm Beach Gardens, Florida, United States (On-Site)
2 Months ago
Tesla - Service Advisor

Tesla

Gelderland, Netherlands (On-Site)
5 Months ago
beghou consulting - Consultant- CE

beghou consulting

Pune, Maharashtra, India (Hybrid)
4 Months ago
Paytm - Area Sales Manager

Paytm

Kochi, Kerala, India (On-Site)
10 Months ago
Epic Games - Senior Software Engineer, Developer Relations (UE China)

Epic Games

Shanghai, Shanghai, China (On-Site)
6 Months ago
160over90 - Director, Partnerships (Sailing)

160over90

London, England, United Kingdom (On-Site)
2 Months ago
Penumbrainc - Territory Manager Neurovascular/Peripheral

Penumbrainc

Oslo, Oslo, Norway (On-Site)
3 Months ago
GoTo Group - Strategic Risk Senior Associate

GoTo Group

Jakarta, Indonesia (On-Site)
2 Months ago
Red Points - Sales Development Representative (SDR)

Red Points

New York, New York, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Illumina - Sr Staff Information Security Engineer

Illumina

Bengaluru, Karnataka, India (On-Site)
2 Months ago
PwC - Associate|Oracle fusion Technical|Oracle|Advisory|Kolkata’

PwC

Kolkata, West Bengal, India (On-Site)
8 Months ago
Rackspace Technology - Site Reliability Engineer III

Rackspace Technology

India (Remote)
5 Months ago
CME Group - Software Engineer II

CME Group

Bengaluru, Karnataka, India (On-Site)
1 Year ago
cyara - Technical Lead- Full Stack(.Net, C#, React, Aws/Azure)

cyara

Hyderabad, Telangana, India (Hybrid)
3 Months ago
quience - Senior Manager- Data Engineering

quience

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Zeeco, Inc. - Aftersales Engineer (West)

Zeeco, Inc.

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Assystems - Mechanical Engineer

Assystems

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Agara labs - Software Development Engineer - R&D

Agara labs

Bengaluru, Karnataka, India (Remote)
2 Months ago
PayPal - Manager, Global Treasury Quants

PayPal

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Apple - Software Development Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Nine - Engineering Manager - Cloud Operations

Nine

North Sydney, New South Wales, Australia (On-Site)
2 Months ago
Coda - Senior/Staff Software Engineer

Coda

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
3 Years ago
Rippling - Senior Engineering Manager - Platform

Rippling

San Francisco, California, United States (On-Site)
4 Months ago
Apple - Senior Software Engineering - Security

Apple

Seattle, Washington, United States (On-Site)
1 Month ago
Apple - Software Engineer, Apple Cash

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Patel Greene - Roadway Engineer

Patel Greene

Sarasota, Florida, United States (On-Site)
1 Month ago
WebMD - Senior Software Engineer

WebMD

Portland, Oregon, United States (On-Site)
1 Month ago
Capgemini - Digital Continuity & Manufacturing Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Apple - Cellular Protocol Development Engineer

Apple

San Diego, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

Bengaluru, Karnataka, India (Hybrid)

San José Province, Costa Rica (On-Site)

Gurugram, Haryana, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

San José Province, Costa Rica (On-Site)

United States (Remote)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Syniverse

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug