Technical Support Engineer - Azure Stack Hub

1 Month ago • 1-3 Years • DevOps • Administrative

Job Summary

Job Description

As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will own, troubleshoot, and resolve customer technical issues related to Azure Stack Hub. You will collaborate across teams, leverage troubleshooting tools, and contribute to product improvements by identifying and escalating defects. The role involves building communities with peers, sharing knowledge, and developing technical proficiency through training. This is a fully remote position requiring fluent Japanese and moderate English language skills. Responsibilities include investigating and solving customer issues, building communities, and improving products and processes. This role requires strong troubleshooting skills and experience with cloud computing, networking, OS (Windows or Linux), scripting (PowerShell), and virtualization.
Must have:
  • Bachelor's degree in CS/IT or related field and 1+ year experience OR 3+ years experience
  • Fluent Japanese (reading, writing, speaking)
  • PowerShell scripting skills
  • Cloud computing fundamentals knowledge
  • Good troubleshooting skills
Good to have:
  • Experience with SDN, Storage, Virtualization, Kubernetes, Hyperconverged Infrastructure
  • Microsoft Azure experience

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
Japanese Language: fluent in reading, writing and speaking.
English Language: confident in reading and writing; moderate spoken English skills


technology experience
• Scripting skills in PowerShell
• A working knowledge of the fundamentals of cloud computing.
• Good knowledge of OS (Windows or Linux).
• Good troubleshooting skill


Some experience with networking concepts such as Software Define Network (SDN), Storage, Virtualization, Kubernetes, Hyperconverged Infrastructure
Any experience with Microsoft Azure would be valuable

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

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