Territory Manager

Employment Type

Closing Date

Job Title

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the team

Telstra Business is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.

We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.

About the role

As a Territory Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra’s growth.

Key responsibilities:

• Take accountability for the management of an assigned territory, owning the sales and profitability performance of this territory and leveraging sound interpersonal skills to nurture the customer relationship and contribute to strategic profitable growth.
• Take ownership to establish, maintain and execute your territory plan end to end, including an understanding of whitespace, sales strategy, and channel engagement.
• Develop and drive the partner engagement strategy by domain and geography, as well as pipeline cadence.
• Drive closed loop sales plays and white space campaigns together with Partners and Digital Sales.
• Lead Base-Management activity, including cadence with Partner & Digital Sales Base to create upsell/cross-sell opportunities for the territory.​
• Develop and execute customer engagement and communication strategy for the territory.
• Lead Territory health check including account contact review and pipeline.
• Capture and maintain key contact information in Phoenix.
• Drive regular reporting to monitor portfolio performance against defined financial and customer targets (sales, revenue, profitability, NPS).
• Collaborate with peers, teams, and key stakeholders across Telstra (e.g. Digital Sales, Partner Channel, Commercial Steering) to build an understanding of customer needs and develop suitable sales solution recommendations.
• Participate in knowledge sharing initiatives (market insights, customer focused cross-functional collaboration) that contribute to the development of sales and market trend knowledge and support strategic customer conversations.

About You:

To be successful in the role, you’ll have:

Essential

• At least 3-5 years’ working experience in Sales, Customer-facing or Business-to-Business sales role. Experience working in technology or software industry is preferred.
• Experience in sales opportunity management.
• Exceptional skills in customer relationship management.
• Partner opportunity management experience.
• Strong experience in portfolio analysis and planning.
• Exceptional communication skills both verbal and written.
• Customer centricity and commercial acumen skills.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.