VIP Reactivation Manager

Growe welcomes those who are excited to:

• Build and maintain strong relationships with high-value clients, ensuring exceptional customer experience and long-term loyalty;

• Conduct personalized promo calls to inform clients about exclusive offers, upcoming events, and tailored promotions;

• Proactively engage with VIP clients, addressing their needs, preferences, and concerns to enhance satisfaction and retention;

• Identify opportunities to introduce new products, services, or promotions that align with the client’s interests;

• Work closely with marketing, customer support, and product teams to ensure VIP clients receive a seamless and premium experience;

• Track client interactions, feedback, and engagement levels, providing insights for continuous improvement;

• Work in day & night shifts.

We need your professional experience:

• Proven experience in VIP account management, sales, or customer relations (preferably in gaming, fintech, hospitality, or similar industries);

• Strong communication and persuasive skills with the ability to build trust and rapport with clients;

• Experience in gambling is strong plus;

• Experience with CRM tools and data-driven decision-making is a plus;

• Upper-Intermediate level of English; 

We appreciate if you have those personal features:

• Thoroughness, attention to detail;

• Strong communication skills;

• Ability to work in a fast-paced, target-driven environment;

• Self-organization and proactiveness.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.