Vizrt Technical Consultant

2 Months ago • All levels

Job Summary

Job Description

We are seeking a technically skilled and client-oriented professional to offer architectural guidance, hands-on assistance, and maintain clear communication between clients and our Customer Success & product development teams. This position involves identifying technical and operational challenges, implementing effective solutions, and ensuring customer feedback informs future product enhancements. By blending technical proficiency with strategic collaboration, you will significantly contribute to driving product adoption and optimizing both customer experience and product innovation. Responsibilities include driving customer adoption through proactive engagement and evangelization, acting as an expert advisor for solutions within client infrastructure, coordinating operational support for seamless integration, managing technical issues, and collaborating with internal teams for cohesive customer experiences. You will also gather and analyze customer feedback for product improvements, serve as a technical subject matter expert, conduct training, and monitor performance metrics.
Must have:
  • Provide architectural guidance and hands-on support.
  • Identify technical & operational challenges and implement solutions.
  • Drive customer adoption of products and workflows.
  • Act as an expert/advisor for solutions.
  • Coordinate operational support and address technical issues.
  • Collaborate with internal CS teams.
  • Gather and analyze customer feedback for product enhancement.
  • Serve as a technical subject matter expert.
  • Conduct training sessions for stakeholders.
  • Monitor and analyze product performance metrics.
  • Develop and maintain comprehensive documentation.
Good to have:
  • Act as a trusted advisor offering strategic guidance.
  • Channel feedback to Vizrt Product Development team.
  • Maintain knowledge of industry trends and emerging technologies.
  • Proactively recommend innovative solutions.
  • Act as a Technical Lead/Advisor on Project Delivery.
  • Assist with onsite delivery, upgrades, and system configuration.
  • Assist in project management activities.

Job Details

We are looking for a technically proficient and client-focused professional to provide architectural guidance, hands-on support, and seamless communication between clients and our CS & product development team. This role involves identifying technical & operational challenges, implementing effective solutions, and ensuring customer feedback drives future product enhancements. By combining technical expertise with strategic collaboration, you will play a key role in driving adoption and optimizing both customer experience and product innovation.

Customer Adoption and Utilization:

  • Drive and enhance customer adoption of products, solutions, and workflows through proactive engagement and evangelization
  • Work closely with key account stakeholders to understand their operational needs and align product utilization accordingly
  • Should act as an expert / advisor for solutions used within client infrastructure

Operations Support and Coordination:

  • Coordinate operational support to ensure seamless integration and functionality of products within the customer's environment. Ensure adoption of solution is maximised across all Vizrt products & solutions
  • Coordinate with support teams to address technical issues promptly and effectively, ensuring minimal disruption to customer operations. Escalate appropriately

Cross-Functional Collaboration:

  • Collaborate with internal CS teams including support, professional services, presales, and sales to deliver cohesive customer experiences
  • Facilitate knowledge sharing and best practices across teams to optimize product performance and customer satisfaction

Feedback and Product Improvement:

  • Gather and analyze customer feedback to identify product enhancement opportunities. Channelling this feedback to Vizrt
  • Provide actionable insights to the Vizrt Product Development team to improve product performance, usability, and value proposition

Technical Expertise and Training:

  • Serve as a technical subject matter expert for the customer, offering guidance on product features, configurations, and troubleshooting
  • Conduct training sessions and workshops for key account stakeholders to maximize their proficiency and utilization of the software

Relationship Management:

  • Act as a trusted advisor, offering strategic guidance and solutions to align with their business objectives and operational needs

Performance Monitoring and Reporting:

  • Monitor and analyze product performance metrics and usage patterns within the key account
  • Generate regular reports and updates on adoption rates, support issues, and customer feedback to internal stakeholders

Continuous Improvement and Innovation:

  • Self-develop and maintain knowledge of industry trends, competitor activities, and emerging technologies relevant to the customer's business
  • Proactively recommend innovative solutions and enhancements to maintain competitive advantage and drive customer satisfaction
  • To act as a Technical Lead/Advisor on all Project Delivery, liaising with the Project Team to ensure a full understanding of the Customers workflows is considered
  • Work, in partnership with the Project team to assist with onsite delivery, upgrades and system configuration
  • Assist in project management activities related to product implementations, upgrades, and customizations

Documentation and Knowledge Management:

  • Develop and maintain comprehensive documentation including user guides, FAQs, and best practices
  • Contribute to knowledge management systems to facilitate self-service and support efficiency for the customer

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About The Company

Our Vizrt valuesCollaboration | Balance | RespectWe ask employees to truly commit to the culture and community here at Vizrt. Through active engagement and participation, striking that healthy balance between work and home, to respect and trust in your colleagues. Our colleagues are our superpower; they drive change, innovation and success within our company and in our industry.

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