We are looking for a technically proficient and client-focused professional to provide architectural guidance, hands-on support, and seamless communication between clients and our CS & product development team. This role involves identifying technical & operational challenges, implementing effective solutions, and ensuring customer feedback drives future product enhancements. By combining technical expertise with strategic collaboration, you will play a key role in driving adoption and optimizing both customer experience and product innovation.
Customer Adoption and Utilization:
Operations Support and Coordination:
Cross-Functional Collaboration:
Feedback and Product Improvement:
Technical Expertise and Training:
Relationship Management:
Performance Monitoring and Reporting:
Continuous Improvement and Innovation:
Documentation and Knowledge Management:
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