Vizrt Technical Consultant

We are looking for a technically proficient and client-focused professional to provide architectural guidance, hands-on support, and seamless communication between clients and our CS & product development team. This role involves identifying technical & operational challenges, implementing effective solutions, and ensuring customer feedback drives future product enhancements. By combining technical expertise with strategic collaboration, you will play a key role in driving adoption and optimizing both customer experience and product innovation.

Customer Adoption and Utilization:

• Drive and enhance customer adoption of products, solutions, and workflows through proactive engagement and evangelization
• Work closely with key account stakeholders to understand their operational needs and align product utilization accordingly
• Should act as an expert / advisor for solutions used within client infrastructure

Operations Support and Coordination:

• Coordinate operational support to ensure seamless integration and functionality of products within the customer's environment. Ensure adoption of solution is maximised across all Vizrt products & solutions
• Coordinate with support teams to address technical issues promptly and effectively, ensuring minimal disruption to customer operations. Escalate appropriately

Cross-Functional Collaboration:

• Collaborate with internal CS teams including support, professional services, presales, and sales to deliver cohesive customer experiences
• Facilitate knowledge sharing and best practices across teams to optimize product performance and customer satisfaction

Feedback and Product Improvement:

• Gather and analyze customer feedback to identify product enhancement opportunities. Channelling this feedback to Vizrt
• Provide actionable insights to the Vizrt Product Development team to improve product performance, usability, and value proposition

Technical Expertise and Training:

• Serve as a technical subject matter expert for the customer, offering guidance on product features, configurations, and troubleshooting
• Conduct training sessions and workshops for key account stakeholders to maximize their proficiency and utilization of the software

Relationship Management:

• Act as a trusted advisor, offering strategic guidance and solutions to align with their business objectives and operational needs

Performance Monitoring and Reporting:

• Monitor and analyze product performance metrics and usage patterns within the key account
• Generate regular reports and updates on adoption rates, support issues, and customer feedback to internal stakeholders

Continuous Improvement and Innovation:

• Self-develop and maintain knowledge of industry trends, competitor activities, and emerging technologies relevant to the customer's business
• Proactively recommend innovative solutions and enhancements to maintain competitive advantage and drive customer satisfaction
• To act as a Technical Lead/Advisor on all Project Delivery, liaising with the Project Team to ensure a full understanding of the Customers workflows is considered
• Work, in partnership with the Project team to assist with onsite delivery, upgrades and system configuration
• Assist in project management activities related to product implementations, upgrades, and customizations

Documentation and Knowledge Management:

• Develop and maintain comprehensive documentation including user guides, FAQs, and best practices
• Contribute to knowledge management systems to facilitate self-service and support efficiency for the customer