Job Description:

KBI Warranty Specialist – Manitowoc, WI

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Warranty Specialist to join our Manitowoc team. The Warranty Specialist is responsible for providing warranty management services to customers ensuring claims are promptly processed with established warranty guidelines, contracts, and coverages. Analyzes and interprets labor/part claims for legitimacy and coding accuracy.  Escalates or redirects issues to appropriate functions or staff. Approves and processes claims up to a dollar amount specified by direct management. This an entry-level position and requires basic interpersonal skills and an aptitude to learn and apply established processes and procedures.

You will:

• Develop and implement strategies and best practices for customer relationship management and retention
• Collect and analyze customer feedback to guide the continuous improvement of customer care services
• Respond to customer issues in a way that promotes issue resolution and customer retention
• Provide routine account servicing including account set-up and activation services maintaining customer account data/contact information to facilitate future contact
• Contact distributors, service companies, customers or appropriate management as required to clarify or obtain needed information to analyze claims
• Completes phone audits with customers regarding their service experience

Key Qualifications:

• High school diploma or equivalent
• Previous technical service or customer service experience
• Must be a team player

Compensation:
The hourly pay for this role is: $22.00/hr

Benefits:
As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Tuition reimbursement
• 1000 Sign-On Bonus - $100 after 30 days, $400 after 6 months and $500 after 1 year.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.