Weekend Technical Support Engineer (shift work)

3 Months ago • All levels • Administrative

Job Summary

Job Description

Booming Games seeks enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support. This part-time, fully remote freelance role requires 24/7 weekend shift coverage via Skype, JIRA Service Desk, and email, adhering to strict SLAs. Responsibilities include resolving technical issues, logging inquiries, escalating issues, troubleshooting malfunctions, guiding users, identifying customer needs, providing feature assistance, following up, and collecting customer feedback. Ideal for students, the role demands strong communication, problem-solving, and patience.
Must have:
  • Exceptional customer service
  • Technical support experience
  • Weekend shift flexibility
  • Help desk software familiarity
  • Fluent English communication
  • Problem-solving skills
Good to have:
  • Additional languages
  • Remote support tools experience
Perks:
  • 100% remote-first
  • Competitive package
  • Dog-friendly offices
  • Family-friendly policies
  • Career growth
  • Zestful environment
  • Knowledge sharing
  • Company social events

Job Details

About the role
We are looking for enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support during weekends. This role is perfect for students or those seeking flexible, part-time work. You'll work shifts to ensure 24-hour coverage over the weekend, helping our clients resolve technical issues efficiently and effectively.
Responsibilities
  • Deliver outstanding customer service to clients on weekends, covering 24/7 shifts via Skype, JIRA Service Desk, and email.
  • Ensure adherence to strict SLAs for response and resolution times.
  • Log customer inquiries and escalate issues to appropriate teams when necessary.
  • Analyze and troubleshoot product malfunctions, providing clear guidance to users.
  • Identify customer needs and offer assistance with specific product features.
  • Follow up with customers to confirm resolution of their technical issues.
  • Collect and relay customer feedback to internal stakeholders for continuous improvement.
Requirements

  • Previous experience in a customer support or technical support role is advantageous.
  • Familiarity with help desk software and remote support tools is a plus.
  • Fluency in English is essential; additional languages are a bonus.
  • Strong communication and problem-solving skills.
  • Ability to remain patient and professional, especially when handling complex or challenging cases.
  • Flexibility to work weekend shifts, including night hours, as part of a rotating schedule.
Good to know
  • This is a weekend job, fully remote, freelance/independent contractor position, ideal for students
  • Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
  • We’re a 100% remote-first company, offering a best-in-class remote experience
  • Competitive package
  • Dog-friendly offices in Berlin and Malta
  • Family-friendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding
Contact
HR Team
About us

BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.

Similar Jobs

RaceRocks - Senior Product Manager (Digital Products)

RaceRocks

(Remote)
2 Months ago
Thatgamecompany - Associate Producer, Content

Thatgamecompany

United States (Remote)
1 Month ago
CD PROJEKT RED - Specialist/Senior Producer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
ION - Principal Technical Consultant - Endur

ION

London, England, United Kingdom (On-Site)
6 Months ago
Onward Search - Off-Platform Partnership Marketing Manager

Onward Search

New York, New York, United States (Hybrid)
2 Months ago
Nintendo - HR Applications Specialist (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
6 Months ago
The Walt Disney Company - Lifeguard

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
GoMotive - Associate Systems Administrator

GoMotive

Pakistan (Remote)
2 Months ago
Next Level Business Services - Site reliability engineer -SMTP Service Management (Full) Time

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Universal Music - Coordinator, Global Administration Compliance

Universal Music

Franklin, Tennessee, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Visa - Staff Systems Engineer - DevEx

Visa

Singapore, Singapore (On-Site)
6 Months ago
Steer Studios - Executive Producer - Console

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
East Side Games - Senior Producer - Match

East Side Games

Canada (Hybrid)
10 Months ago
Fluence - Cybersecurity Engineer (m/f/d)

Fluence

Erlangen, Bavaria, Germany (Hybrid)
6 Months ago
Xsolla - Product Manager

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Fliff  Inc  - Senior Technical Program Manager - Social Sports Gaming

Fliff Inc

Sofia, Sofia City Province, Bulgaria (On-Site)
10 Months ago
Escape Velocity Entertainment - Localization QA Lead

Escape Velocity Entertainment

(Remote)
2 Months ago
Logitech - Sr. System Engineer (Atlassian Platforms)

Logitech

Cork, County Cork, Ireland (Hybrid)
6 Months ago
ION - Senior Technical Consultant – IT2

ION

Central Sulawesi, Indonesia (On-Site)
6 Months ago
Reliance Industries  - Manual Do QA

Reliance Industries

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Administrative Jobs

Interactive Brokers - Associate / Senior Associate – Client Services

Interactive Brokers

Kowloon, Hong Kong (Hybrid)
6 Months ago
Saviynt - Consultant, Professional Services (EMEA Region)

Saviynt

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
ByteDance - Senior Software Engineer - MySQL

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Every matrix - Senior Database Administrator

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Evolution - Project Coordinator

Evolution

Southfield, Michigan, United States (On-Site)
1 Month ago
Playtika - IT Service Team Leader

Playtika

Israel (On-Site)
5 Months ago
Brillio - SNOW Architect - R01538252

Brillio

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
AGS - American Gaming Systems - Sales and Operations Support Administrator

AGS - American Gaming Systems

Nevada, United States (On-Site)
1 Month ago
Trek - Service Technician/Advisor

Trek

Palm Desert, California, United States (On-Site)
2 Months ago
Evolution - Equipment Support

Evolution

Burnaby, British Columbia, Canada (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

We deliver high-end, next-level gaming to the slots market. Offering an established portfolio that encompasses uniquely themed games, innovative features and volatilities to satisfy every spectrum of the player market. We utilise the knowledge of seasoned experts, who apply their years of expertise in the industry to craft games to the highest of standards, harnessing proven formulas for success, combined with the latest developments in the gaming industry.


From uniquely novel configurations and interfaces, to highly entertaining themes and characters, our ever-growing catalogue consists of over 150 games, all of which are crafted to be fun, engaging, and will keep your players coming back for more.


Find out more at booming-games.com

All followers must be 18+. Begambleaware.org - Gamble Responsibly.

Prague, Prague, Czechia (Remote)

Prague, Czechia (Remote)

Malta (Hybrid)

Romania (Remote)

Berlin, Berlin, Germany (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Valletta, Malta (Remote)

Blovice, Plzeň Region, Czechia (Remote)

View All Jobs

Get notified when new jobs are added by Booming games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug