Account Manager, Corporate

About the Team:

Our Customer Success team is made up of Product Specialists and Account Managers who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally.

As a team, we are committed to providing value to our clients. We take a consultative approach to solve challenges through our product, ensuring our customers have the right data to make informed decisions. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.

About the Role: 

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

Who You Are:

• Relationship-Oriented: You build rapport quickly and have a track record of managing and expanding relationships with Fortune 1000 clients.
• Business-Savvy Expert: You understand both internal dynamics and client needs, using sound judgment, process, and strategy to deliver results.
• Curious and Agile: You’re naturally inquisitive, quick to learn, and adaptable in a fast-paced environment.
• SaaS-Fluent: You know what it takes to drive client success and engagement in a high-growth SaaS company.
• Results-Driven: You lead by example—showing grit, initiative, and a strong work ethic.
• Exceptional Communicator: You are able to convey complex ideas clearly across written, verbal, and presentation formats and

What You’ll Do:

• Own and grow a book of business, maximizing client retention and identifying revenue opportunities.
• Drive adoption across business units, partnering with Account Executives to expand usage and prevent churn.
• Forecast retention and identify at-risk accounts early to mitigate loss.
• Understand client organizations deeply—roles, KPIs, initiatives—to tailor engagement and messaging.
• Build strategic relationships with users and stakeholders to position AlphaSense as a trusted partner.
• Be a visible presence—hosting floor walks, lunch & learns, and other on-site initiatives.
• Act as the voice of the client internally and champion AlphaSense externally.
• Collect feedback and success stories to influence product, marketing, and sales strategies.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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• AlphaSense never asks candidates to pay for job applications, equipment, or training.

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