Customer Success Engineer

7 Months ago • 2-2 Years • Product Management

About the job

Job Description

Kaedim, an AI technology company, seeks its first Customer Success Engineer to manage customer onboarding, adoption, and upselling. Ideal candidates will have at least 2 years of B2B SaaS experience, strong customer-centricity, and excellent communication skills.
Must have:
  • Customer Success Role
  • B2B SaaS Environment
  • Customer-driven Mindset
  • Excellent Collaboration Skills
Good to have:
  • Gamedev Pipelines
  • 3D Modeling
  • Design-focused Background
  • AI & Product Development
Perks:
  • 0.1% – 0.5% Equity
  • Relocation Allowed
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

Kaedim is a cutting-edge AI technology company specializing in developing Machine Learning algorithms for transforming 2D images into digital 3D models. Our primary focus is serving game developers, offering big speedups in their 3D asset production pipelines.
We’re seeking our first Customer Success Manager to lead our post-sales customer efforts. This person will be the main point of contact for customers with a focus on setting up and iterating on customer onboarding, adoption, and upselling processes. We’re particularly seeking candidates who are passionate about customer experience and who are excited to think strategically while building from the ground up.

Responsibilities

  • Build and develop relationships with Kaedim’s customer base – being the main point of contact for customers during and post onboarding
  • Define holistic strategies for Kaedim’s customer success efforts - including onboarding, adoption, upselling, and support
  • Provide support to customers when needed, helping triage and reroute more technical issues to the engineering team
  • Understand customer pain points and broader goals, be the voice of the customer by providing feedback to the team -Detect customer usage and determine best paths for upsell and re-engagement efforts -Communicate product updates to customers

Qualifications

  • At least 2 years of experience in a Customer Success role within a B2B SaaS environment
  • Experience building out sales or customer-focused processes from scratch
  • Customer-driven mindset
  • Excellent collaboration skills, including the ability to work in a fast-paced environment with cross-functional teams
  • Ability to work autonomously with minimal guidance and manage multiple projects simultaneously
  • Strong communication skills, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team
  • Eager to be involved with both AI and product development
  • Nice to haves
  • Experience with gamedev pipelines, 3D modeling, or a design-focused background is a plus
View Full Job Description
$70.0K - $150.0K/yr (Outscal est.)
$110.0K/yr avg.
San Francisco, California, United States

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

However, there is a big problem. Although demand is big and rising, supply is limited and highly manual. This is because digital 3D asset creation is a labour-intensive, time-consuming process. 3D artists are highly skilled people who spend years learning the steep learning curve software that allows them to create 3D content.


This is the problem we have set out to solve.


We are building ML algorithms that turn 2D images, art and sketches into 3D models and we are focused on the applications of the technology for games and e-commerce. We are also building a web app that our customers use to track all their content creation, as well as an API.

London, England, United Kingdom (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Singapore (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Singapore (On-Site)

San Francisco, California, United States (On-Site)

London, England, United Kingdom (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Kaedim

Similar Jobs

ByteDance - Security Software Engineer

ByteDance, Singapore (On-Site)

Warner Bros Discovery - Software Engineer II - Kafka (AMS Team),Bangalore

Warner Bros Discovery, India (On-Site)

Warner Bros Discovery - Senior Software Developer

Warner Bros Discovery, Canada (On-Site)

Samsung Semiconductor - Senior Manager, HBM, Product and Solution Planning

Samsung Semiconductor, United States (Hybrid)

Grindr - Senior Product Marketing Manager

Grindr, United States (Hybrid)

Assystems - Chef de Projet Technique (H/F)

Assystems, France (On-Site)

Super - Senior Product Manager - SP1 MAT Lead

Super, United States (Remote)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Trend Micro - (Sr.) Data Engineer/AI Trainer

Trend Micro, Taiwan (On-Site)

Paypal - Principal Machine Learning Engineer - AI

Paypal, United States (On-Site)

Warner Bros Discovery - Customer Data Manager - Digital/ VOD

Warner Bros Discovery, (Hybrid)

OpenGov - Software Engineer III - .NET

OpenGov, India (On-Site)

ByteDance - Algorithm Engineer - Audio Understanding

ByteDance, Singapore (On-Site)

Nextbrain - Computer Vision Engineer

Nextbrain, India (On-Site)

Meta - Silicon Architect

Meta, United States (On-Site)

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

Scale AI - Business Development Manager

Scale AI, United States (On-Site)

Hasbro - Senior Environment Artist

Hasbro, United States (On-Site)

ByteDance - Tech Lead - IaaS AI Infra- Seattle

ByteDance, United States (On-Site)

Paypal - Head of Collections Legal

Paypal, United States (Hybrid)

Sphere Entertainment Co - Cook (Part-Time)

Sphere Entertainment Co, United States (On-Site)

Fabric - Applied Cryptographer, ZKP Research

Fabric, United States (Remote)

T-Minus Zero - Senior Gameplay Engineer

T-Minus Zero, United States (Remote)

Axinous - Senior Product Manager, Identity

Axinous, United States (Hybrid)

Get notifed when new similar jobs are uploaded

Product Management Jobs

Alpha Sense - Product Specialist, Financial Services

Alpha Sense, United States (On-Site)

Alpha Sense - Manager, Customer Success (B2B - Presales)

Alpha Sense, United Kingdom (On-Site)

USE Insider - Customer Onboarding Manager - Australia

USE Insider, Australia (On-Site)

Netflix - Product Manager, Member Experiences

Netflix, United States (Hybrid)

Acceldata - Enterprise Customer Success Manager

Acceldata, United States (Remote)

GoTo Group - Business Research Specialist

GoTo Group, Indonesia (On-Site)

Meta - Security Program Manager

Meta, United States (On-Site)

Get notifed when new similar jobs are uploaded