Customer Success Engineer
Job Summary
Job Description
- Customer Success Role
- B2B SaaS Environment
- Customer-driven Mindset
- Excellent Collaboration Skills
- Gamedev Pipelines
- 3D Modeling
- Design-focused Background
- AI & Product Development
- 0.1% – 0.5% Equity
- Relocation Allowed
8 skills required
Job Details
Kaedim is a cutting-edge AI technology company specializing in developing Machine Learning algorithms for transforming 2D images into digital 3D models. Our primary focus is serving game developers, offering big speedups in their 3D asset production pipelines.
We’re seeking our first Customer Success Manager to lead our post-sales customer efforts. This person will be the main point of contact for customers with a focus on setting up and iterating on customer onboarding, adoption, and upselling processes. We’re particularly seeking candidates who are passionate about customer experience and who are excited to think strategically while building from the ground up.
Responsibilities
- Build and develop relationships with Kaedim’s customer base – being the main point of contact for customers during and post onboarding
- Define holistic strategies for Kaedim’s customer success efforts - including onboarding, adoption, upselling, and support
- Provide support to customers when needed, helping triage and reroute more technical issues to the engineering team
- Understand customer pain points and broader goals, be the voice of the customer by providing feedback to the team -Detect customer usage and determine best paths for upsell and re-engagement efforts -Communicate product updates to customers
Qualifications
- At least 2 years of experience in a Customer Success role within a B2B SaaS environment
- Experience building out sales or customer-focused processes from scratch
- Customer-driven mindset
- Excellent collaboration skills, including the ability to work in a fast-paced environment with cross-functional teams
- Ability to work autonomously with minimal guidance and manage multiple projects simultaneously
- Strong communication skills, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team
- Eager to be involved with both AI and product development
- Nice to haves
- Experience with gamedev pipelines, 3D modeling, or a design-focused background is a plus
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About The Company
However, there is a big problem. Although demand is big and rising, supply is limited and highly manual. This is because digital 3D asset creation is a labour-intensive, time-consuming process. 3D artists are highly skilled people who spend years learning the steep learning curve software that allows them to create 3D content.
This is the problem we have set out to solve.
We are building ML algorithms that turn 2D images, art and sketches into 3D models and we are focused on the applications of the technology for games and e-commerce. We are also building a web app that our customers use to track all their content creation, as well as an API.
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