AES-SAP-Mulesoft- Associate - Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In SAP technology at PwC, you will specialise in utilising and managing SAP software and solutions within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of SAP products and technologies.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Role: Senior Associate

Operate

Tower: SAP

Experience: 2 years

Key Skills: Mulesoft

Educational Qualification: BE / B Tech / ME / M Tech / MBA

Work Location: India

Job Description

As a Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

● Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

● Proven track record as an SME in chosen domain.

● Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Block Chain, AI et al with the product platform they are associated with.

● Mentor Junior resources within the team, conduct KSS and lessons learnt.

● Flexible to work in stretch opportunities/assignments.

● Demonstrate critical thinking and the ability to bring order to unstructured problems.

● Ticket Quality and deliverables review.

● Status Reporting for the project.

● Adherence to SLAs, experience in incident management, change management and problem management.

● Review your work and that of others for quality, accuracy and relevance.

● Know how and when to use tools available for a given situation and can explain the reasons for this choice.

● Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

● Use straightforward communication, in a structured way, when influencing and connecting with others.

● Able to read situations and modify behavior to build quality relationships.

● Uphold the firm's code of ethics and business conduct.

● Demonstrate leadership capabilities by working with clients directly and leading the engagement.

● Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.

● Good Team player. Take up cross competency work and contribute to COE activities.

● Escalation/Risk management.

Position Requirements:

Required Skills:

● 6+ years of hands-on experience on the Mulesoft module in Support

● Support experience should be in S/4 HANA

● Adherence to SLAs, experience in incident management, change management and problem management

● Be flexible to work in 2nd shift (2 pm IST to 11 pm IST)

● Strong experience in API design, RAML, DataWeave, Anypoint Studio, and Anypoint Platform.

● Developed and deployed MuleSoft applications for seamless integration and improved data flow.

● Good understanding of the ELK Stack for log monitoring, anomaly detection, error analysis, and corrective actions.

● Collaborated with SAP teams to resolve integration errors, troubleshooting customer and internal production issues.

● Responded to customer issues, logged them in Jira, documented resolutions, and ensured transparency.

● Knowledge of Bitbucket Actions for CI/CD.

● Proficient in using Postman, REST API, and WSDL for testing and integration.

● Presented daily reports on production errors, actions taken, and follow-ups.

● Used Zoom Alert to track incidents, inform the team, and provide performance insights.

● Maintained comprehensive documentation of issues and actions, enhancing the knowledge base

Managed Services- Application evaluation services

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better.

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in

helping win and support customer engagements from not only a technical per

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Advanced Business Application Programming (ABAP), Business Transformation, Communication, Design Automation, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Process Improvement, Process Optimization, SAP Analytics Cloud, SAP Fiori, SAP HANA, SAP NetWeaver, Strategic Technology Planning, Teamwork, Well being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date