Associate Business Solutions Specialist

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Multiple roles comprising implementation duties and ongoing account management for our important partners. This requires an in-depth understanding of both the automotive industry and the Tekion platform. Tekion will put new Tekionites through robust training. We’re looking for talented professionals who love challenges, push boundaries and are passionate about successfully implementing a transformational product. 

Drive for Results

• Proactively communicate with implementation team or dealer partner to help mitigate risk effectively and efficiently. 
• Continuously check in on internal partners and dealer partners to ensure successful product launch. 
• Devises solutions based on limited information, works independently, adapts working style to task at hand, builds working relationships.

One Team

• Communicate with key stakeholders during the implementation life cycle to successfully deploy our DMS. 
• Keep detailed notes in an organized manner, and effectively pass along notes and action items to the Implementation Manager over that project. 
• Clear communication between the project lead and the onsite team of that project.

Personal Capability

• Embody the company and implementation team tenants as a role model. 
• Must successfully complete the certification/training program and display a strong grasp of product and processes for successful implementation practices. 
• Must have strong communication skills. 
• Must have strong written and typing skills. 
• Strong ability to deal with difficult customers under pressure and provide timely responses. 
• Should be ready for rotational shift 

Interpersonal Skills

• Field incoming chats and calls from dealer partners and find a successful resolution for them

Qualifications and Education Requirements

•  2-3 years working experience. 
•  Experience implementing SaaS solutions is a plus but not required.
•  Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
•  Effective communication with business and the technical team members.
•  Established ability to clearly explain and train clients on the Tekion platform.
•  Proven ability to take customer suggestions or insights and translate them into technical deliverables 
•  Candidate should be comfortable with Work from office and night shifts. 

Perks and Benefits

• Competitive compensation 
• Generous stock options 
• Medical Insurance coverage 
• Work with some of the brightest minds from Silicon Valley’s most dominant and successful 
• Exciting opportunities for career growth and development

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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