Job Summary:
We are seeking an experienced RevOps Manager to join our fast-growing sales organization. This role will be responsible for overseeing and optimizing the operational systems, processes, and technologies that drive revenue growth across the organization. The ideal candidate will have a strong background in enterprise-level sales operations, experience with Salesforce, HubSpot, Outreach, Zendesk, Google Analytics and more, and a proven ability to align business strategy with operational execution.
Key Responsibilities:
- Sales and Revenue Process Optimization
- Collaborate with sales, marketing, partner and customer success teams to streamline and optimize end-to-end revenue processes, from lead generation to customer retention.
- Identify opportunities for process improvements and implement solutions to enhance productivity, scalability, and reporting accuracy.
- CRM Management (Salesforce & HubSpot):
- Own the administration and configuration of Salesforce and HubSpot, ensuring both platforms are aligned with the company’s revenue strategy and business needs.
- Implement and maintain data governance and integrity protocols within Salesforce and HubSpot to ensure accurate forecasting, pipeline management, and reporting.
- Oversee customizations, integrations, and workflows to improve CRM efficiency and adoption across the business.
- Revenue Technology Stack Management (Outreach, Zendesk):
- Manage and optimize outreach automation via Outreach to enhance sales team productivity, improving cadence, sequences, and overall engagement.
- Work closely with the customer success team to integrate and optimize Zendesk for seamless customer support workflows, ensuring customer feedback loops are efficient and impactful.
- Identify and lead technology stack integrations to ensure seamless data flow between tools and enhance cross-departmental visibility.
- Data Analytics & Reporting:
- Develop and maintain dashboards, reports, and KPIs that provide actionable insights into revenue performance, sales productivity, customer success, and marketing effectiveness.
- Drive data-driven decision-making by providing leadership with clear and actionable insights on pipeline health, conversion rates, customer churn, and revenue attribution.
- Revenue Forecasting & Planning:
- Partner with sales leadership to build accurate, data-driven revenue forecasts, tracking progress against targets, and identifying potential risks and opportunities.
- Implement scalable models to support long-term forecasting across the enterprise.
- Cross-Functional Collaboration:
- Work closely with Sales, Marketing, Customer Success, and IT teams to ensure the revenue operations strategy aligns with overall business goals and objectives.
- Work closely with Sales, Marketing, Partnership teams to drive an ABM approach, while working with sales to maintain and support their target account lists and our ICP.
- Provide operational support during quarterly business reviews (QBRS), annual planning, and other strategic sessions.
- System & Process Documentation:
- Maintain comprehensive documentation of processes, tools, and best practices across the revenue team to ensure continuity, ease of training, and adherence to compliance standards.
- Training & Enablement:
- Provide training and support to sales, marketing, and customer success teams on revenue operations tools, CRM best practices, and data management processes.
- Continuously evaluate system usage and adoption, implementing necessary improvements and driving user engagement.
Qualifications:
- Experience:
- 6-10 years of experience in Revenue Operations, Sales Operations, or a similar role with exposure to enterprise software environments.
- Proven expertise in Salesforce administration and optimization for enterprise-scale sales teams.
- Experience with HubSpot, Outreach, and Zendesk to manage cross-functional operations, automation, and reporting.
- Skills:
- Strong proficiency in Salesforce (customization, reporting, workflow automation) and HubSpot (CRM, reporting, lead management).
- Hands-on experience with Outreach for sales engagement and automation processes.
- Knowledge of Zendesk for customer service operations, including reporting, ticket management, and cross-functional integration.
- Proficient in data analysis, financial modeling, and forecasting techniques.
- Advanced Excel skills (pivot tables, VLOOKUP, formulas, etc.) and experience with BI tools.
- Business Acumen:
- Strong understanding of Enterprise software sales cycles, customer lifecycle, and revenue models.
- Ability to think strategically and implement scalable processes that drive revenue growth.
- Communication Skills:
- Excellent interpersonal and communication skills with the ability to present complex data and concepts to both technical and non-technical stakeholders.
- Strong problem-solving skills with a proactive, solution-oriented mindset.
- Project Management:
- Ability to manage multiple projects simultaneously with a focus on delivering results within deadlines.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Certifications: Salesforce Administrator or Developer certifications, HubSpot certifications, Outreach certifications.
- Experience: Experience working with fast growing enterprise sales teams in a RevOps capacity.
This role offers the opportunity to make a significant impact on the scalability and efficiency of revenue operations for a leading enterprise software company disrupting the Industrial Data market. If you're a strategic thinker with hands-on experience in Salesforce, HubSpot, Outreach, and Zendesk, we’d love to meet you!